iK
irene K
1 reviews | Active since Aug 2013
28 Aug 2025, 14:56
GoSolr - From good to really bad
I have been with Gosolr from February 2023 - my logger has not been working for more than a year, they keep on telling me to phone them and fix it over the phone - I work 12 hours a day :) - I have also reached out to them to add another batterie thrice already, no response at all, not even a reference number. My panels are so dirty, and I still have a R2000.00 electricity bill even though I have a large system, I really don't know why their service has gone from great to horrible, maybe they feel they have now made enough money? Also disheartening to see the same reply to each and every complaint .....
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
28 Aug 2025, 15:57Hi Irene,
Thank you for reaching out and allowing us the opportunity to assist you.
We completely understand how challenging it is to manage this with your long working hours.
Our team attempted to call but, to better accommodate your schedule, we’ve sent you an email instead so we can arrange a suitable time. We’re organising a team to resolve the issues with your system and ensure everything is addressed according to your availability.
We truly appreciate your patience and remain committed to restoring the level of service you expect from us.
Warm regards,
The GoSolr Team
Thank you for reaching out and allowing us the opportunity to assist you.
We completely understand how challenging it is to manage this with your long working hours.
Our team attempted to call but, to better accommodate your schedule, we’ve sent you an email instead so we can arrange a suitable time. We’re organising a team to resolve the issues with your system and ensure everything is addressed according to your availability.
We truly appreciate your patience and remain committed to restoring the level of service you expect from us.
Warm regards,
The GoSolr Team
GoSolr's reply28 Aug 2025, 15:57
Official
Hi Irene,
Thank you for reaching out and allowing us the opportunity to assist you.
We completely understand how challenging it is to manage this with your long working hours.
Our team attempted to call but, to better accommodate your schedule, we’ve sent you an email instead so we can arrange a suitable time. We’re organising a team to resolve the issues with your system and ensure everything is addressed according to your availability.
We truly appreciate your patience and remain committed to restoring the level of service you expect from us.
Warm regards,
The GoSolr Team
Thank you for reaching out and allowing us the opportunity to assist you.
We completely understand how challenging it is to manage this with your long working hours.
Our team attempted to call but, to better accommodate your schedule, we’ve sent you an email instead so we can arrange a suitable time. We’re organising a team to resolve the issues with your system and ensure everything is addressed according to your availability.
We truly appreciate your patience and remain committed to restoring the level of service you expect from us.
Warm regards,
The GoSolr Team
iK
irene K's updateReviewer Update
01 Sept 2025, 22:32So. I was advised that to add a R690 battery will cost me an admin fee of the new package as well as a payment of the new package price, so to add an new battery for me Gosolr will make around R7400 rand from.my "upgrade" i decided they can keep their battery. My panels are still dirty and my loggerr is still not working . Only in SA will you pay to be a customer of a company. I am done with this, as soon as I get their R30000 removal fee saved up , they can say goodbye to my business and referral to anyone else , what a *******
iK
irene K's update01 Sept 2025, 22:32
Reviewer Update
So. I was advised that to add a R690 battery will cost me an admin fee of the new package as well as a payment of the new package price, so to add an new battery for me Gosolr will make around R7400 rand from.my "upgrade" i decided they can keep their battery. My panels are still dirty and my loggerr is still not working . Only in SA will you pay to be a customer of a company. I am done with this, as soon as I get their R30000 removal fee saved up , they can say goodbye to my business and referral to anyone else , what a *******
GoSolr's replyOfficial
20 Oct 2025, 10:09Hi Irene,
We truly understand how frustrating this experience has been, and we sincerely appreciate your patience while we worked through the issues. We’re glad to confirm that everything has now been resolved, and a follow-up email with all the details has been sent.
Thank you again for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team
We truly understand how frustrating this experience has been, and we sincerely appreciate your patience while we worked through the issues. We’re glad to confirm that everything has now been resolved, and a follow-up email with all the details has been sent.
Thank you again for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 10:09
Official
Hi Irene,
We truly understand how frustrating this experience has been, and we sincerely appreciate your patience while we worked through the issues. We’re glad to confirm that everything has now been resolved, and a follow-up email with all the details has been sent.
Thank you again for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team
We truly understand how frustrating this experience has been, and we sincerely appreciate your patience while we worked through the issues. We’re glad to confirm that everything has now been resolved, and a follow-up email with all the details has been sent.
Thank you again for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team