RK
Rina K

1 reviews | Active since Jun 2019

23 Jun 2025, 20:26

GoSolr Faulty System - No Savings for almost 3 Years

I am going into my 3rd year with rent to own option from GoSolr. For three years I have been battling with this system from them and still no saving by going the Solar route. I am spending R3600.00 per month on rental from GoSolr and between R2000 to R3000 per month on pre-paid electricity. This system has been a nightmare from the start and as usual no feedback or any resolution. Everytime they send a Technical Team they find another problem or so they say but nothing ever gets resolved. The system is normally worse than before they came here. The only 2 companies benefitting here is GoSolr & Ekurhuleni as they are smiling because they are crippling me financially. Last week got a call from Tallie at Sparky telling me that system cannot still be faulty as they replaced the Inverter, probably done by Casper as it didn't happen when the last team was here. Absolutely the worst Customer Service & experience ever and I will not recommend them to anyone, not ever my worst enenmy.

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Replies (1)
GoSolr
GoSolr's reply24 Jun 2025, 09:02
Official
Hi Rina,

Thank you for sharing your concerns, and we're truly sorry to hear about your ongoing experience — this is certainly not the standard we strive for at GoSolr.

Please rest assured that our team is actively looking into this matter. We've escalated your case to our senior technical team, who will be reaching out directly to ensure we get to the root of the issue and provide a lasting resolution.
We understand how frustrating this journey has been for you, and we appreciate your patience as we work urgently to turn this around.

Warm Regards,
The GoSolr Team