GoSolr Faulty System
I had the system for three years now with no saving on my electricity account. I have reported the fact that the batteries do not charge twice in two weeks now. They simply change some setting remotely (which made it worse) and the installer paid me a visit to only tell me nothin is wrong. Yesterday (29/06/2025) we had a full day of electricity downtime due to maintenance and again the batteries did not charge during the day, leaving me still without power.
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Replies (2)
GoSolr's replyOfficial
30 Jun 2025, 11:36Hi Pieter,
Thanks for reaching out and for your continued patience. We're really sorry to hear that you've been experiencing ongoing issues with your system — especially with the batteries not charging and the impact during outages. That’s definitely not the experience we aim to deliver.
Our support and technical teams have been in touch, and they’ll remain in contact with you to ensure this is thoroughly investigated and resolved. We’re committed to getting everything running as it should and appreciate your cooperation as we work through it.
Thanks again for raising this.
Warm regards,
The Gosolr Team
Thanks for reaching out and for your continued patience. We're really sorry to hear that you've been experiencing ongoing issues with your system — especially with the batteries not charging and the impact during outages. That’s definitely not the experience we aim to deliver.
Our support and technical teams have been in touch, and they’ll remain in contact with you to ensure this is thoroughly investigated and resolved. We’re committed to getting everything running as it should and appreciate your cooperation as we work through it.
Thanks again for raising this.
Warm regards,
The Gosolr Team
GoSolr's reply30 Jun 2025, 11:36
Official
Hi Pieter,
Thanks for reaching out and for your continued patience. We're really sorry to hear that you've been experiencing ongoing issues with your system — especially with the batteries not charging and the impact during outages. That’s definitely not the experience we aim to deliver.
Our support and technical teams have been in touch, and they’ll remain in contact with you to ensure this is thoroughly investigated and resolved. We’re committed to getting everything running as it should and appreciate your cooperation as we work through it.
Thanks again for raising this.
Warm regards,
The Gosolr Team
Thanks for reaching out and for your continued patience. We're really sorry to hear that you've been experiencing ongoing issues with your system — especially with the batteries not charging and the impact during outages. That’s definitely not the experience we aim to deliver.
Our support and technical teams have been in touch, and they’ll remain in contact with you to ensure this is thoroughly investigated and resolved. We’re committed to getting everything running as it should and appreciate your cooperation as we work through it.
Thanks again for raising this.
Warm regards,
The Gosolr Team
GoSolr's replyOfficial
20 Oct 2025, 08:53Hi Pieter,
Thank you for following up. Our team has since completed the inspection, and the CoC has been issued and sent through. We appreciate your patience while this was being finalised.
Kind regards,
The GoSolr Team
Thank you for following up. Our team has since completed the inspection, and the CoC has been issued and sent through. We appreciate your patience while this was being finalised.
Kind regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 08:53
Official
Hi Pieter,
Thank you for following up. Our team has since completed the inspection, and the CoC has been issued and sent through. We appreciate your patience while this was being finalised.
Kind regards,
The GoSolr Team
Thank you for following up. Our team has since completed the inspection, and the CoC has been issued and sent through. We appreciate your patience while this was being finalised.
Kind regards,
The GoSolr Team