ML
Michelle L
1 reviews | Active since Feb 2018
23 Aug 2023, 11:56
GoSolr - Enrico is the BEST
Initially when we had a solar system installed by GoSolr, we were having continuous problems. I would call in and the staff would try and assist me, but obviously they were not qualified to correct the incorrect set up. I insisted on speaking to a superior and got through to Enrico. He was amazing and finally got the system sorted out and working perfectly. Thank you to Enrico for his dedicated to solving my problem. GoSolr, you really need to get you help desk people more clued up as to how to set up the system correctly in the first place, this will avoid many problems and much frustration.
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
23 Aug 2023, 16:36Hi Michelle,
Thank you for sharing your feedback about your solar system installation experience with GoSolr. We sincerely apologize for the initial problems you encountered, and we appreciate your patience as we worked to resolve them.We understand the frustration that can arise when technical issues occur, and we're grateful that you reached out to our team for assistance. We're sorry that your first interactions didn't meet your expectations, and we take your concerns seriously.
We're delighted that Enrico was able to step in and provide the expertise needed to rectify the situation. Our team is dedicated to ensuring that our customers have a smooth and trouble-free experience with their solar systems. Enrico's commitment to resolving your issue and getting your system working perfectly is truly commendable, and we'll make sure to pass on your appreciation to him.
Your feedback regarding our help desk's technical knowledge is valuable to us. We're continuously working on enhancing our training and support processes to ensure that our staff is well-equipped to address a wide range of technical issues, including setting up systems correctly from the start. Your feedback helps us identify areas for improvement, and we're committed to delivering a more streamlined experience moving forward.
Once again, we apologize for any inconvenience you experienced and for falling short of your expectations initially. We greatly appreciate your feedback, as it drives us to continually improve and provide the level of service that our customers deserve.Thank you for choosing GoSolr and for giving us the opportunity to address your concerns.
Best Regards,
Gosolr Team Management
Thank you for sharing your feedback about your solar system installation experience with GoSolr. We sincerely apologize for the initial problems you encountered, and we appreciate your patience as we worked to resolve them.We understand the frustration that can arise when technical issues occur, and we're grateful that you reached out to our team for assistance. We're sorry that your first interactions didn't meet your expectations, and we take your concerns seriously.
We're delighted that Enrico was able to step in and provide the expertise needed to rectify the situation. Our team is dedicated to ensuring that our customers have a smooth and trouble-free experience with their solar systems. Enrico's commitment to resolving your issue and getting your system working perfectly is truly commendable, and we'll make sure to pass on your appreciation to him.
Your feedback regarding our help desk's technical knowledge is valuable to us. We're continuously working on enhancing our training and support processes to ensure that our staff is well-equipped to address a wide range of technical issues, including setting up systems correctly from the start. Your feedback helps us identify areas for improvement, and we're committed to delivering a more streamlined experience moving forward.
Once again, we apologize for any inconvenience you experienced and for falling short of your expectations initially. We greatly appreciate your feedback, as it drives us to continually improve and provide the level of service that our customers deserve.Thank you for choosing GoSolr and for giving us the opportunity to address your concerns.
Best Regards,
Gosolr Team Management
GoSolr's reply23 Aug 2023, 16:36
Official
Hi Michelle,
Thank you for sharing your feedback about your solar system installation experience with GoSolr. We sincerely apologize for the initial problems you encountered, and we appreciate your patience as we worked to resolve them.We understand the frustration that can arise when technical issues occur, and we're grateful that you reached out to our team for assistance. We're sorry that your first interactions didn't meet your expectations, and we take your concerns seriously.
We're delighted that Enrico was able to step in and provide the expertise needed to rectify the situation. Our team is dedicated to ensuring that our customers have a smooth and trouble-free experience with their solar systems. Enrico's commitment to resolving your issue and getting your system working perfectly is truly commendable, and we'll make sure to pass on your appreciation to him.
Your feedback regarding our help desk's technical knowledge is valuable to us. We're continuously working on enhancing our training and support processes to ensure that our staff is well-equipped to address a wide range of technical issues, including setting up systems correctly from the start. Your feedback helps us identify areas for improvement, and we're committed to delivering a more streamlined experience moving forward.
Once again, we apologize for any inconvenience you experienced and for falling short of your expectations initially. We greatly appreciate your feedback, as it drives us to continually improve and provide the level of service that our customers deserve.Thank you for choosing GoSolr and for giving us the opportunity to address your concerns.
Best Regards,
Gosolr Team Management
Thank you for sharing your feedback about your solar system installation experience with GoSolr. We sincerely apologize for the initial problems you encountered, and we appreciate your patience as we worked to resolve them.We understand the frustration that can arise when technical issues occur, and we're grateful that you reached out to our team for assistance. We're sorry that your first interactions didn't meet your expectations, and we take your concerns seriously.
We're delighted that Enrico was able to step in and provide the expertise needed to rectify the situation. Our team is dedicated to ensuring that our customers have a smooth and trouble-free experience with their solar systems. Enrico's commitment to resolving your issue and getting your system working perfectly is truly commendable, and we'll make sure to pass on your appreciation to him.
Your feedback regarding our help desk's technical knowledge is valuable to us. We're continuously working on enhancing our training and support processes to ensure that our staff is well-equipped to address a wide range of technical issues, including setting up systems correctly from the start. Your feedback helps us identify areas for improvement, and we're committed to delivering a more streamlined experience moving forward.
Once again, we apologize for any inconvenience you experienced and for falling short of your expectations initially. We greatly appreciate your feedback, as it drives us to continually improve and provide the level of service that our customers deserve.Thank you for choosing GoSolr and for giving us the opportunity to address your concerns.
Best Regards,
Gosolr Team Management