EP
Eddie P
1 reviews | Active since Nov 2017
29 Apr 2024, 14:37
GoSolr Eclipse
The solar installation went faulty and after doing the normal troubleshooting, logged a call at 9:50am this morning. I spoke to a representative who had me try a number of troubleshooting steps again which didn't resolve the issue. I was told the matter would be handed to a technician and that I'd receive feedback in a hours. It's now 4 hours later and no word from GoSolr. I tried calling only to be told the representative was busy and that she would be asked to call back.....still nothing. Seems like their urgency and that of the customer is not aligned. very unhappy with their support
Helpful (0)
Replies (2)0
Replies (2)
GoSolr's replyOfficial
06 May 2024, 09:44Hi Eddie,
We sincerely apologize for the inconvenience and frustration caused by the delay in addressing the issue with your solar installation. Your feedback is crucial to us, and we are committed to resolving this matter promptly. Upon reviewing your case, we understand the urgency of the situation and are taking immediate action to expedite the resolution process. Rest assured that your concerns have been escalated to our technical team. A member of our technical support team will contact you to provide updates on the progress and to ensure that the issue is resolved to your satisfaction. We appreciate your patience and understanding as we work diligently to address your concerns.
Thank you for bringing this matter to our attention, and we appreciate your continued trust in GoSolr.
Best regards,
GoSolr Team Management
We sincerely apologize for the inconvenience and frustration caused by the delay in addressing the issue with your solar installation. Your feedback is crucial to us, and we are committed to resolving this matter promptly. Upon reviewing your case, we understand the urgency of the situation and are taking immediate action to expedite the resolution process. Rest assured that your concerns have been escalated to our technical team. A member of our technical support team will contact you to provide updates on the progress and to ensure that the issue is resolved to your satisfaction. We appreciate your patience and understanding as we work diligently to address your concerns.
Thank you for bringing this matter to our attention, and we appreciate your continued trust in GoSolr.
Best regards,
GoSolr Team Management
Best regards,
GoSolr's reply06 May 2024, 09:44
Official
Hi Eddie,
We sincerely apologize for the inconvenience and frustration caused by the delay in addressing the issue with your solar installation. Your feedback is crucial to us, and we are committed to resolving this matter promptly. Upon reviewing your case, we understand the urgency of the situation and are taking immediate action to expedite the resolution process. Rest assured that your concerns have been escalated to our technical team. A member of our technical support team will contact you to provide updates on the progress and to ensure that the issue is resolved to your satisfaction. We appreciate your patience and understanding as we work diligently to address your concerns.
Thank you for bringing this matter to our attention, and we appreciate your continued trust in GoSolr.
Best regards,
GoSolr Team Management
We sincerely apologize for the inconvenience and frustration caused by the delay in addressing the issue with your solar installation. Your feedback is crucial to us, and we are committed to resolving this matter promptly. Upon reviewing your case, we understand the urgency of the situation and are taking immediate action to expedite the resolution process. Rest assured that your concerns have been escalated to our technical team. A member of our technical support team will contact you to provide updates on the progress and to ensure that the issue is resolved to your satisfaction. We appreciate your patience and understanding as we work diligently to address your concerns.
Thank you for bringing this matter to our attention, and we appreciate your continued trust in GoSolr.
Best regards,
GoSolr Team Management
Best regards,
GoSolr's replyOfficial
06 May 2024, 10:43Hi Eddie,
Upon reviewing our records, we found that the matter was promptly attended to by our technical team. However, it was determined that the issue was not system-related, but rather an external factor affecting the functionality. Our team is committed to providing timely and efficient support to all our customers. Please rest assured that we have taken your feedback seriously and will use it to improve our communication processes and ensure better alignment between our support team and our valued customers. Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us on our dedicated communication lines.
Best regards,
GoSolr Team Management
Upon reviewing our records, we found that the matter was promptly attended to by our technical team. However, it was determined that the issue was not system-related, but rather an external factor affecting the functionality. Our team is committed to providing timely and efficient support to all our customers. Please rest assured that we have taken your feedback seriously and will use it to improve our communication processes and ensure better alignment between our support team and our valued customers. Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us on our dedicated communication lines.
Best regards,
GoSolr Team Management
Best regards,
GoSolr's reply06 May 2024, 10:43
Official
Hi Eddie,
Upon reviewing our records, we found that the matter was promptly attended to by our technical team. However, it was determined that the issue was not system-related, but rather an external factor affecting the functionality. Our team is committed to providing timely and efficient support to all our customers. Please rest assured that we have taken your feedback seriously and will use it to improve our communication processes and ensure better alignment between our support team and our valued customers. Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us on our dedicated communication lines.
Best regards,
GoSolr Team Management
Upon reviewing our records, we found that the matter was promptly attended to by our technical team. However, it was determined that the issue was not system-related, but rather an external factor affecting the functionality. Our team is committed to providing timely and efficient support to all our customers. Please rest assured that we have taken your feedback seriously and will use it to improve our communication processes and ensure better alignment between our support team and our valued customers. Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us on our dedicated communication lines.
Best regards,
GoSolr Team Management
Best regards,