GoSolr does not prioritise its established customers

I have been a GoSolr customer since February 2023 and have referred several friends during that time, particularly when our community was struggling with loadshedding. Throughout my contract, I have generally experienced stable connectivity, with only two incidents that were promptly resolved by technical support.

However, I was recently informed by one of my referrals that the larger system is now being advertised at a lower price than what I am currently paying. When I contacted GoSolr Customer Services for clarity, I was advised that this reduced pricing applies only to new customers.

It is deeply concerning that long-standing customers are expected to pay more for older technology while new clients receive access to newer systems at a lower cost. Existing customers played a significant role in supporting the company during its early stages, yet this pricing structure suggests that their loyalty is not valued. This treatment conveys a message that GoSolr does not prioritise its established customers.