IM
Irene M
1 reviews | Active since Aug 2022
09 Apr 2025, 13:01
GoSolr deserves zero stars
Once again I wish there was a ZERO star option and need a ZERO start option for GoSolr. Its been 3 years with GoSolr and I want to start deinstallation process due to absolute horrific customer service and frustration. But it seems that GoSolr's policy is to ignore you if you want to start the deinstallation process. I have logged multiple requests to start the process with ZERO response. Customers will need to get creative in order to get a response from them.
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
09 Apr 2025, 13:35Hi Irene,
Thank you for sharing your feedback. This is not what we aim for, and we completely understand your frustration.
We want to make things right for you. Our management team will contact you soon to answer any of your questions and assist with the deinstallation process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Regards
GoSolr management
Thank you for sharing your feedback. This is not what we aim for, and we completely understand your frustration.
We want to make things right for you. Our management team will contact you soon to answer any of your questions and assist with the deinstallation process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Regards
GoSolr management
GoSolr's reply09 Apr 2025, 13:35
Official
Hi Irene,
Thank you for sharing your feedback. This is not what we aim for, and we completely understand your frustration.
We want to make things right for you. Our management team will contact you soon to answer any of your questions and assist with the deinstallation process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Regards
GoSolr management
Thank you for sharing your feedback. This is not what we aim for, and we completely understand your frustration.
We want to make things right for you. Our management team will contact you soon to answer any of your questions and assist with the deinstallation process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Regards
GoSolr management
IM
Irene M's updateReviewer Update
09 Apr 2025, 15:47How is it that GoSolr responds to a hellopeter review but not multiple logged requests logged by a CUSTOMER that has been a CUSTOMER of GoSolr for almost 3 YEARS?
IM
Irene M's update09 Apr 2025, 15:47
Reviewer Update
How is it that GoSolr responds to a hellopeter review but not multiple logged requests logged by a CUSTOMER that has been a CUSTOMER of GoSolr for almost 3 YEARS?
GoSolr's replyOfficial
20 Oct 2025, 15:33Hello Irene,
We can confirm that your system has been de-installed and no further action is required from your side. This closes out your account and any associated service requests.
We acknowledge your concern regarding communication delays. While HelloPeter is monitored separately from our service channels, your feedback has been noted.
We’ll miss the sunshine we shared,
The GoSolr Team
We can confirm that your system has been de-installed and no further action is required from your side. This closes out your account and any associated service requests.
We acknowledge your concern regarding communication delays. While HelloPeter is monitored separately from our service channels, your feedback has been noted.
We’ll miss the sunshine we shared,
The GoSolr Team
GoSolr's reply20 Oct 2025, 15:33
Official
Hello Irene,
We can confirm that your system has been de-installed and no further action is required from your side. This closes out your account and any associated service requests.
We acknowledge your concern regarding communication delays. While HelloPeter is monitored separately from our service channels, your feedback has been noted.
We’ll miss the sunshine we shared,
The GoSolr Team
We can confirm that your system has been de-installed and no further action is required from your side. This closes out your account and any associated service requests.
We acknowledge your concern regarding communication delays. While HelloPeter is monitored separately from our service channels, your feedback has been noted.
We’ll miss the sunshine we shared,
The GoSolr Team