GoSolr continued shocking service

After being very unhappy with the service from GoSolr, I have decided to move on from them and have them remove their solar system. After a lady from GoSolr called me, she tried to persuade me to stay and give them another chance. I stuck to my gut feeling and remained with my decision to leave. Their service has continued to be absolutely terrible. I paid them the R10,350.00 for the de-installation fee, I sent this young lady and the finance department the pop and requested an acknowledgement of receipt. I have now emailed both departments more than once, asking them to at least send me confirmation of the money received, as this is an enormous amount of money to pay, without receiving acknowledgement. They also have to contact me to confirm a date of de-installation, which of course I have heard nothing. They are sitting with a large amount of my money, and cannot have the common decency, politeness or professionalism to respond to any of my emails, never mind action the request. I am incredibly relieved that I stuck with my decision to leave, because it is clear that no matter what department you deal with, you will be ignored and treated badly.