1 reviews | Active since Jan 2012
GoSolr Bad Service (ongoing unresolve installation issues)
We received a call from the Customer Care regarding our Helopeter complaints and was promised the issues will be resolved at soonest. Gosolr (Sparky's Electrical sent out a techie on Tuesday afternoon late and when he left, nothing worked in the house besides lights only after he fiddled and switched everything off. After many calls again, received a call from Sparky's on Thursday morning that a senior team from Sparky's will be allocated to attend and resolve the issues on Monday morning. Made x2 calls today (Monday) to find out where is the technician given its now 13:45pm and no one has rocked up to check or resolve. My outstanding urgent request still remains that GoSolr must send out end of this week a senior QC Inspector to check the entire system, from connection to workability failing which we have no alternative but to cancel our Gosolr contract fully and will utilize legal/consumer process to terminate. We have a list of calls going back 1.5months already regarding the ongoing issues. Currently if the power is out, all we have working is lights and nothing else works currently!
We understand how frustrating this situation has been.
As we were unable to obtain a confirmed timeframe from the installer on when they would be able to attend, we made the decision to cancel that booking to avoid further uncer*****y. Instead, we have scheduled a senior QA inspection for this week, which will be communicated with you. This visit is intended to conduct a comprehensive assessment of the full system and provide a clear way forward in resolving the ongoing issues.
We attempted to reach you to confirm the booking and will follow up again shortly to ensure you have all the details. The goal is to move from repeated call-outs to a thorough review that addresses the root cause.
We will continue to keep you updated directly as this progresses.
Kind regards,
The GoSolr Team
We understand how frustrating this situation has been.
As we were unable to obtain a confirmed timeframe from the installer on when they would be able to attend, we made the decision to cancel that booking to avoid further uncer*****y. Instead, we have scheduled a senior QA inspection for this week, which will be communicated with you. This visit is intended to conduct a comprehensive assessment of the full system and provide a clear way forward in resolving the ongoing issues.
We attempted to reach you to confirm the booking and will follow up again shortly to ensure you have all the details. The goal is to move from repeated call-outs to a thorough review that addresses the root cause.
We will continue to keep you updated directly as this progresses.
Kind regards,
The GoSolr Team