Gosolr-Bad service

I signed up with Gosolr exactly 12 months ago, and unfortunately it has been one of the most frustrating service experiences I have ever had. I strongly advise anyone considering solar to think very carefully before using Gosolr or their installation contractor, Nano Installation. During this period we have experienced repeated technical failures and damage to our property. I am currently on my fourth inverter, and Gosolr technicians have even confirmed that some replacement units are salvaged inverters. Several of these units have either failed to deliver power properly or have overheated. The installation by Nano Installation was also extremely problematic. Holes were drilled through our newly torched-on flat roof, which caused persistent leaks that are still not properly resolved today. As a result, we have suffered water damage to ceilings and walls, with water even running down the interior walls during rain. While the Gosolr call centre staff answer calls, it often feels like the problem is simply passed along without any real resolution. We have received multiple written promises of repairs and corrective work, but these commitments have repeatedly not been honoured. Over the past year we have been without a functioning system for 56 days, and there have been numerous additional periods where the system simply did not deliver the expected performance. In total, 24 faults have been logged on their support system, excluding the weekly follow-up calls I have had to make just to try and get updates. I have even visited the Gosolr offices in Rosebank personally to try and resolve the matter. One of the outstanding issues (#59653) has still not been resolved since 28 July 2025. After a year of ongoing problems, delays, and property damage, the experience has been humiliating and extremely frustrating. Based on my experience, I would strongly recommend that anyone considering solar carefully research their supplier and choose a company other than Gosolr with a valued track record of service and accountability. I have asked numerous times for a senior manager to contact me, but Gosolr will not allow this, keeps saying it escalated. I request yet again that a senior manager from Gosolr contact me directly to resolve this matter urgently within a week of this going out.