Gosolr bad service and Solar system not working properly

No Service. Lots of empty promises. I got the solar system fitted more than a week ago. From day 1, I have to manually switch over to Eskom in the mornings to get warm water. Likewise with my pool. I have to manually switch off there so-called "brain", to run my pool on Eskom. This is not what I signed up for. From my first interview with GoSolr, I told them everything I needed, and they recommended a 8kw system. The way this system is working now, I could have taken a 5kw and still pay Eskom. I'm not saving anything. Looks like this Company has 1 hel of a chain of command. If you speak with someone about your problems, they just need to take it up with someone else and will get back to you. Get reference no., but nobody gets back to me. No service and or feedback. Terrible service 😑