Gosolr bad service

Very bad service and bad experience. In current state in South Africa with loadshedding being the order of the day . We are faced to make alternative arrangements for our lives to continue. I approach Gosolr to assist me with a solar system. Needless to say the experience via the telephone was a bad experience but I went on and gave then the benefit of the doubt. My consultant was Ilhaam Stoutz fulfillment advisor . Nothing fulfilling about about that experience. However I went along to sign up with them Gosolr on the 11 March 2023. I few days later, I decided not to go along with them because I figured if I'm getting this service now , how will the future experience be with the. . I decided to cancel but before we canceled i needed to put down a payment of R1740 which we did on the 16 March 2023 . They Gosolr/ Ilhaam Stoutz confirmed they received the payment and request a site in inspection. We had to contact them again on the 27 March just foe them to come and do site inspection. Ilhaam Stoutz advised me on the 27 March that it's out of her control and she can only put the request through . I raised my concerns with Ilhaam Stoutz on the same day of the 27th March and advises her if this is the poor service I am getting now already I am concerned for the future servicing with Gosolr. She assured me that they will provide the nessasary services but I did not believe her . I cancelled with her Ilhaam Stoutz and Gosolr on the 27th March for fear of being left with a solar system that does not work and have to pay so much money for nothing . Ilhaam confirmed on the 27th March that she cancelled the contract and sent it to the Finace team for them to refund me . I have spoken to numerous people from their offices Mr Fana Dikhutswe (manager) , Lebogang Ganenang , Brian Abrahams, Leigh Lupke , Sheldon Naidoo ( finance person ) over the last month and a half to get my refund . To no avail. I have sent emails , no reply . Gosolr is not a company you want to deal with . The lack service you will get from them will drive you insane. We already in state of disaster and the lack help from companies like this just makes our hope of less possible. How do I get my money back from Gosolr. Someone please help me .