Gosolr bad service

My solar has been damaged by lightning on 26 Feb. I reported it on the 26 Feb. I logged it again on the 27 Feb. Once again, I had to do all tests as requested by them, but the Inverter was down since day one. At least they still got to send someone to check again. The Inverter was still not working. After following up every day, with empty promises to phone back, they only returned my calls twice with absolutely no value to add. No way forward, no dates to fix something. Then, in the mean time they are so nice to send a team to come and do routine maintenance on a broken system... Today (7 March) they phone me to say they will send me documents for the insurance. Still no estimate whatsoever as to when it will be fixed. BUT, amazingly, I have to pay the full monthly installment while they cannot be bothered to deliver their part of the deal?