GoSolr and SPARKI shocking customer service

Andrew Middleton(MD GoSolr), you should be ashamed of yourself for setting up your company in such a manner that you and all your senior staff are completely cut off from the customers when things go wrong! Your poor call centre staff needs to take all the flack from the customers and they are unable to help customers as well! The only thing your staff do is make empty promises and would even go so far as to lie to customers just to get them of the phone! You as GoSolr take absolutely no responsibility when an installation goes wrong and feel nothing for a customer that has been without power and hot water for 4 days! The above is also true for the installer SPARKI, empty promises and not one call from a senior manager to see how they can help, in fact I overheard the manager saying he refused to speak to me. The electrician Sheppard did not know what to do and you are prepared to send him to a customer's house to rewire the DB board. None of you at any of the two companies phoned me to check whether you can help in any way or bothered to check whether I am sorted. Shocking service is all I can say and it saddens me to think that SPARKI gets all these referrals from GoSolr without lifting a finger and yet they are prepared to give such shocking service, you don't deserve to be in business!