IJ
Izak J

1 reviews | Active since Mar 2011

16 Feb 2026, 09:27

GoSolr and professional cannot be used in the same sentence

So, I got gosolr and the installation date was the 30th of January. Thats where my problems started. Since then I've not had a 100% working system. Every time they arrive to fix something, they break something else. The installation was a nightmare. Took them close to 12 hours and it still was not finished, the panels were only put up in the dark, they destroyed my ceiling and big surprise....the batteries weren't working. Came back on Saturday to fix everything. Wednesday I get a call that the panels aren't correct. Thursday they back to fix that and rewire everything. Then, my usage readings are wrong. They come back and try to convince me the usage is correct (200 watts with all the tbs and lights on). Friday there's a power outage, guess what, no power from the inverter, nothing. Friday afternoon they back, same guys but then they try to blame the shoddy wiring on someone else. QA guy phones and says he needs to come check the system. Tuesday he arrives to check the system, dont know what he did, but the usage is then again all wrong and when he leaves there is a wire sticking out the DB board. According to him they installed the solar panels on the wrong spot. Friday they are all back here, en masse. Re-wire the DB board per "GoSolr" standard. Leave Friday afternoon. Saturday evening we have a power outage.....guess what.....the office has no backup power and none of the fridges have backup power. We had to run extension chords everywhere to give things on. Logged tickets.....they get mysteriously closed without a single person showing up. Stay away from this company, the rental is not worth the grey hairs

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Replies (2)
GoSolr
GoSolr's reply16 Feb 2026, 11:52
Official
Hi Izak,

As contact has been made with you to address the issues raised, the matter has been escalated internally. We are currently awaiting detailed feedback from our team following their assessment, after which the next steps will be communicated to you clearly.

We appreciate your patience while this review is being finalised, and our focus remains on resolving the outstanding matters properly and comprehensively.

Kind regards,
The GoSolr Team
IJ
Izak J's update16 Feb 2026, 11:58
Reviewer Update
You have not addressed a single issue. Your team's caused each and everyone one of the issues raised, and every time they show up to fix a previous issue they have caused, they create a new issue