1 reviews | Active since May 2025
GoSolr - an incredible situation continues to unfold
We have previously had to write about the appalling administration that GoSolr appears to have, but nothing could have prepared us for what has transpired since. We terminated our contract with them at the end of June 2025 when our house was sold. The contract was taken over by the new owners. In the 8 months since then we have been phoned by a different person in every department asking us to pay our monthly amount. We have tirelessly explained the situation and given them the whole history. There have been at least 20 emails sent back and forth and assurances that this will cease. Yet every day or two a collection agent continues to phone us, despite promises that we will be left in peace. Words fail us and Hello Peter came to mind.
We can completely understand how exhausting and frustrating this must be.
This matter is being escalated internally as a priority. Our team will conduct a full review of the account history, including the transfer process and subsequent communication.
A senior team member will make direct contact with you to ensure this is resolved properly and that any incorrect billing or collection activity is immediately addressed. The goal is to bring this to a clear and final resolution so you are not contacted again in error.
Thank you for bringing this to our attention again. We are taking it seriously and will work to close the loop definitively.
Kind reagrds,
The GoSolr Team
We can completely understand how exhausting and frustrating this must be.
This matter is being escalated internally as a priority. Our team will conduct a full review of the account history, including the transfer process and subsequent communication.
A senior team member will make direct contact with you to ensure this is resolved properly and that any incorrect billing or collection activity is immediately addressed. The goal is to bring this to a clear and final resolution so you are not contacted again in error.
Thank you for bringing this to our attention again. We are taking it seriously and will work to close the loop definitively.
Kind reagrds,
The GoSolr Team