ME
Mike E
1 reviews | Active since May 2023
17 May 2023, 13:33
Gosolr after sales service
Initially the service was great. Now there is a problem with my inverter and they have been telling me for weeks that an installer will come to fix it or replace it. Apparently the installer is Nonstop Solar and I have not heard a word from them. I am desperately disappointed in their backup service.
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GoSolr's replyOfficial
18 May 2023, 09:37 Good morning Mike,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
Upon checking your plant, we can conclude that your system is functioning, however, we have picked up some inaccurate readings.
We can confirm that we have reached out to you and arrangements has been made for today.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
Upon checking your plant, we can conclude that your system is functioning, however, we have picked up some inaccurate readings.
We can confirm that we have reached out to you and arrangements has been made for today.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
GoSolr's reply18 May 2023, 09:37
Official
Good morning Mike,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
Upon checking your plant, we can conclude that your system is functioning, however, we have picked up some inaccurate readings.
We can confirm that we have reached out to you and arrangements has been made for today.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
Upon checking your plant, we can conclude that your system is functioning, however, we have picked up some inaccurate readings.
We can confirm that we have reached out to you and arrangements has been made for today.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management