FR
Frank R
1 reviews | Active since Sept 2024
03 Sept 2024, 14:54
GoSolar service? Does not exist.
The after sale service from this company is non existing. 1st the inverter breaks down after 7 months. It then takes them 2 months to fix it. A week later the inverter again is not loading the battery at all. Logged this. As usual. No response. No one to escalate to. Meanwhile I am paying for a service that does not deliver according to contract. How, o , How do you get hold of anyone to help. So - I have now payed for this service for 3 months without any service being delivered. Someone - Anyone - please contact me.
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Replies (2)
GoSolr's replyOfficial
03 Sept 2024, 16:00Hi Frank
We understand your frustration and sincerely regret that you’ve had this experience with our service.
We want to ensure this issue is resolved as swiftly as possible. Could you please provide us with the details linked to your account, such as your contact number or email address, so we can look into this and have a team member reach out to assist you?
Sincerely,
GoSolr Team Management
We understand your frustration and sincerely regret that you’ve had this experience with our service.
We want to ensure this issue is resolved as swiftly as possible. Could you please provide us with the details linked to your account, such as your contact number or email address, so we can look into this and have a team member reach out to assist you?
Sincerely,
GoSolr Team Management
GoSolr's reply03 Sept 2024, 16:00
Official
Hi Frank
We understand your frustration and sincerely regret that you’ve had this experience with our service.
We want to ensure this issue is resolved as swiftly as possible. Could you please provide us with the details linked to your account, such as your contact number or email address, so we can look into this and have a team member reach out to assist you?
Sincerely,
GoSolr Team Management
We understand your frustration and sincerely regret that you’ve had this experience with our service.
We want to ensure this issue is resolved as swiftly as possible. Could you please provide us with the details linked to your account, such as your contact number or email address, so we can look into this and have a team member reach out to assist you?
Sincerely,
GoSolr Team Management
GoSolr's replyOfficial
04 Sept 2024, 08:40Hi Frank,
Thank you for providing us with your details.
This has been escalated to the Support Team who will be in touch with you.
Thank you.
Thank you for providing us with your details.
This has been escalated to the Support Team who will be in touch with you.
Thank you.
GoSolr's reply04 Sept 2024, 08:40
Official
Hi Frank,
Thank you for providing us with your details.
This has been escalated to the Support Team who will be in touch with you.
Thank you.
Thank you for providing us with your details.
This has been escalated to the Support Team who will be in touch with you.
Thank you.