1 reviews | Active since Nov 2017
GoSolar is the pits!
I have just purchased a property and the previous owners were renting out Solar from these guys. I then requested for the removal of the solar system because I did not see the need for it, paid GoSolar R22 000 as instructed to remove the panels. Now problem is my roof is leaking where they had removed the panels, I emailed them and they sent the same guy who removed the panels. The guy went up the roof and went on and on on how they were not responsible for the leaks, he took a red paint and painted some of the parts and took pictures to send to GoSolar. A day later, there was rain and the roof still leaks! What’s making me angry is that when the panels were still on the roof, there was no leaking, however when the panels were removed, there was leaking, so how can they even deny not being responsible. Moreover, I paid 22k for them to remove the panels, that’s a ridiculously high amount which I would expect to fix all the damage done during removal.
After conducting a thorough investigation into the matter, we couldn't find any records of a de-installation completed for a property matching the details provided in your review. Additionally, there are no details of any de-installation completed by our team to your details attached.
We take all customer concerns seriously and strive to address them promptly and effectively. However, it appears there may be some confusion or misunderstanding regarding this matter. We kindly request that you reach out to us privately with your account details or any relevant information regarding the alleged de-installation process. Our team is here to assist you and resolve issues you may be experiencing.
Thank you for your understanding, and we look forward to resolving this matter together.
Best regards,
GoSolr Team Management
After conducting a thorough investigation into the matter, we couldn't find any records of a de-installation completed for a property matching the details provided in your review. Additionally, there are no details of any de-installation completed by our team to your details attached.
We take all customer concerns seriously and strive to address them promptly and effectively. However, it appears there may be some confusion or misunderstanding regarding this matter. We kindly request that you reach out to us privately with your account details or any relevant information regarding the alleged de-installation process. Our team is here to assist you and resolve issues you may be experiencing.
Thank you for your understanding, and we look forward to resolving this matter together.
Best regards,
GoSolr Team Management
