GoSolar: A Costly Mistake

If you're considering getting solar panels, I strongly advise you to stay far away from GoSolar. Their after-sales service is absolutely appalling, and they continue to charge for services even after cancellation.

My husband and I moved out of our home at the beginning of May. We cancelled our contract with GoSolar well in advance and paid R30,000 for the deinstallation of the solar system — a service they have still not completed. As a result, the new homeowner is enjoying free electricity while we’re left dealing with their incompetence.

To make matters worse, my husband's account is still being debited monthly. We were assured by Faryn Klein, Financial Administrator at GoSolar, that the debit order had been cancelled. Yet, another payment was deducted at the end of August.

I’ve had enough. This company has shown nothing but incompetence and disregard for its customers. I am demanding a full refund of the debit order and the R30,000 paid for a service that was never delivered.

If you don’t want to end up in the same frustrating situation, do yourself a favour and choose a different solar provider.