JJVV
JACQUES JANSEN VAN VUUREN
1 reviews | Active since Dec 2021
30 Jan 2025, 19:19
Goslr Poor Service, would rate 0
21 calls logged of which some of them are being flagged as completed but we still have issues. Logged a ticket to Delete account, and flagged Complete again. We have had months of issues since install where it takes weeks to months to send someone out to solve the issues but when they leave, there are new issues or original issue remains persistent. Quick to install Solar but crazy to get support or help. Goslr is full of promises to retain you as a client but still doesn't do jack to assist or get issues resolved. Our Eskom bill doubled and theh don't want to compensate you at all. I will not recommend Goslr to anyone at all. Let my Battle continue
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Replies (1)GoSolr's replyOfficial
31 Jan 2025, 19:56Hi Jacques
Thank you for taking the time to share your feedback with us. This is far from the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
Your concerns regarding unresolved issues, flagged tickets, and delays in support are completely valid. Please rest assured that we take your feedback very seriously. To address this immediately, we would appreciate the opportunity to review your case in detail and work toward a resolution that meets your expectations.
We value your trust and are committed to making things right.
Sunny regards
GoSolr management
Thank you for taking the time to share your feedback with us. This is far from the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
Your concerns regarding unresolved issues, flagged tickets, and delays in support are completely valid. Please rest assured that we take your feedback very seriously. To address this immediately, we would appreciate the opportunity to review your case in detail and work toward a resolution that meets your expectations.
We value your trust and are committed to making things right.
Sunny regards
GoSolr management
GoSolr's reply31 Jan 2025, 19:56
Official
Hi Jacques
Thank you for taking the time to share your feedback with us. This is far from the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
Your concerns regarding unresolved issues, flagged tickets, and delays in support are completely valid. Please rest assured that we take your feedback very seriously. To address this immediately, we would appreciate the opportunity to review your case in detail and work toward a resolution that meets your expectations.
We value your trust and are committed to making things right.
Sunny regards
GoSolr management
Thank you for taking the time to share your feedback with us. This is far from the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
Your concerns regarding unresolved issues, flagged tickets, and delays in support are completely valid. Please rest assured that we take your feedback very seriously. To address this immediately, we would appreciate the opportunity to review your case in detail and work toward a resolution that meets your expectations.
We value your trust and are committed to making things right.
Sunny regards
GoSolr management
