JL
Jeannick L
1 reviews | Active since Aug 2022
27 Jan 2023, 12:42
GOSLR IS A NO GO !
If I could give a negative rating , then this would be it. The after sales service is non existent and they do not return calls, emails and promises made are false and empty. I will be doing everything I can to turn people from this company as I am I starting to thing that they may possibly be a ****.
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GoSolr's replyOfficial
02 Feb 2023, 11:18Good morning Jeannick,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your order was received on 20 January 2023 and processed the 21st January 2023. We still required the utility and this was communicated to you. We were unable to process your application further without the utility as it is required for the SSEG Compliance by the municipality. We are sorry that you chose to cancel your application with us.
Once again please accept our sincere apologies and we hope that in the future you would reconsider and grant us the opportunity to provide you with the level of service we strive for.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your order was received on 20 January 2023 and processed the 21st January 2023. We still required the utility and this was communicated to you. We were unable to process your application further without the utility as it is required for the SSEG Compliance by the municipality. We are sorry that you chose to cancel your application with us.
Once again please accept our sincere apologies and we hope that in the future you would reconsider and grant us the opportunity to provide you with the level of service we strive for.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply02 Feb 2023, 11:18
Official
Good morning Jeannick,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your order was received on 20 January 2023 and processed the 21st January 2023. We still required the utility and this was communicated to you. We were unable to process your application further without the utility as it is required for the SSEG Compliance by the municipality. We are sorry that you chose to cancel your application with us.
Once again please accept our sincere apologies and we hope that in the future you would reconsider and grant us the opportunity to provide you with the level of service we strive for.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your order was received on 20 January 2023 and processed the 21st January 2023. We still required the utility and this was communicated to you. We were unable to process your application further without the utility as it is required for the SSEG Compliance by the municipality. We are sorry that you chose to cancel your application with us.
Once again please accept our sincere apologies and we hope that in the future you would reconsider and grant us the opportunity to provide you with the level of service we strive for.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management