LA
Lesli A
1 reviews | Active since Jan 2015
19 Jan 2025, 15:16
Goslr customer support very underwhelming.
The sign up process was seamless early December. The installation team arrived on the 11Dec quite late in the day so only finished up early evening and we needed them out of the house so they were unable to show us anything on how the system works. They assured us we would have a technician come back to show us. It is now mid January and after numerous pho e calls, tickets logged on the app, promises that our complaint would be escalated, we still have no idea how it works. It is costing us money not budgeted as we have no idea when to use what! Very disappointing indeed.
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GoSolr's replyOfficial
19 Jan 2025, 19:38Hi Lesli
Thank you for bringing this to our attention. We take feedback like yours very seriously and are committed to ensuring that our clients receive the highest standard of service. We are currently investigating the concerns you’ve raised. Your experience is important to us, and we’re determined to address and resolve any issues to uphold the quality and reliability that GoSolr stands for.
Sunny regards,
The GoSolr Team
Thank you for bringing this to our attention. We take feedback like yours very seriously and are committed to ensuring that our clients receive the highest standard of service. We are currently investigating the concerns you’ve raised. Your experience is important to us, and we’re determined to address and resolve any issues to uphold the quality and reliability that GoSolr stands for.
Sunny regards,
The GoSolr Team
GoSolr's reply19 Jan 2025, 19:38
Official
Hi Lesli
Thank you for bringing this to our attention. We take feedback like yours very seriously and are committed to ensuring that our clients receive the highest standard of service. We are currently investigating the concerns you’ve raised. Your experience is important to us, and we’re determined to address and resolve any issues to uphold the quality and reliability that GoSolr stands for.
Sunny regards,
The GoSolr Team
Thank you for bringing this to our attention. We take feedback like yours very seriously and are committed to ensuring that our clients receive the highest standard of service. We are currently investigating the concerns you’ve raised. Your experience is important to us, and we’re determined to address and resolve any issues to uphold the quality and reliability that GoSolr stands for.
Sunny regards,
The GoSolr Team