Goslower - not Gosolr

I am a very dissatisfied customer.Gosolr does not explain anything about how to use their system.I was not informed that I could change battery settings. I happened to discover this by myself a month and a half after installation.On the dashboard you are given a brief description of each setting but it means absolutely nothing.I am now trying to figure out by trial and error what will work.My dashboard however isn't working which means I have to go via Support. Waidan offered to change the battery setting on his side. He couldnt however change it to the recommended setting as I have to do it via my dashboard which isn't working. I asked that it be set to balanced which he did. My battery however did not last the night resulting in me being woken at 4am to the racket of my inverter alarm. 5 Days ago I contacted Support to change the setting to max - still waiting. Amber informed me 4 days ago my dashboard or app has not been migrated and that Customer services would be in touch - still waiting.I sent an email to Nonela on the 8 May for my bill and again 16 May to Accounts as I am unable to access it on the dashboard - still waiting.The installer told us to download the Solarman app but it meant nothing to me. A month and a half after installing the app, Waidan kindly assisted me with setting it up. NOW I understand why the app had to be downloaded. My biggest disappointment is that after 2 and a half months I have seen absolutely no saving in my electricity bill.My bill has in reality doubled because my electricity bill R1750 and Gosolr R1740. Gosolr NEEDS to explain how their system works and not expect the client to read up for themselves to figure out how it works. The Support department is quick to respond to emails but does not always follow through on requests.Currenly Gosolr is not working for me.