Good day

Item: GoSolr
Rating: 1
Author: Liesle H

Good day . It's really disgusting. How long do you people take to sort out a query. Not even to talk about returning calls. Several people promised call back like *Waiden that escalated my query and Veronique Cedras, and then Allie* . This is pathetic, the type of service that is given, but you are quick to deduct your money but no after sales or support etiquette. Can someone please get back to me ASAP WITH ALL MY OPEN QUERIES. OR TICKETS

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Replies (1)

GoSolr's replyOfficial

03 Jul 2025, 09:55

Hi Liesle,

We’re really sorry for the delay and the frustration it’s caused — this isn’t the level of service we aim to provide.

We’re picking this up urgently and will be in touch shortly to help wrap things up. All your open queries are being reviewed, and someone from our team will reach out directly to close the loop.

Thanks for your patience, and again — sincere apologies for the poor experience so far.

Warm Regards,

The GoSolr Team

GoSolr's reply03 Jul 2025, 09:55

Official

Hi Liesle,

We’re really sorry for the delay and the frustration it’s caused — this isn’t the level of service we aim to provide.

We’re picking this up urgently and will be in touch shortly to help wrap things up. All your open queries are being reviewed, and someone from our team will reach out directly to close the loop.

Thanks for your patience, and again — sincere apologies for the poor experience so far.

Warm Regards,

The GoSolr Team