CT
Carol T
1 reviews | Active since Mar 2020
11 May 2023, 12:53
Good Business Model, poor service
I have been recommending this company to many. I now regret it. Over and above a botched installation by a substandard contractor who also did damage to our property, we now cannot get Hope from the call centre to get our address correct on our COC certificate even after 8 attempts. The call centre drops calls and there is a 30 minute queue - clearly many are having the same problem. A bit ironic that they cannot provide a certificate that they are contractually obliged to provide so that the client can insure their equipment. Then the call center agents tell the clients that if any damage occurs and it is not insured, the client is liable - the law does not work that way.
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GoSolr's replyOfficial
15 May 2023, 08:49Good morning Carol,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that the account holder made contact with our call centre after posting. It was established that the CoC has been issued after the installation took place, however, the full address was not on the CoC. The full address will be amended on the CoC and sent to you shortly.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that the account holder made contact with our call centre after posting. It was established that the CoC has been issued after the installation took place, however, the full address was not on the CoC. The full address will be amended on the CoC and sent to you shortly.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
GoSolr's reply15 May 2023, 08:49
Official
Good morning Carol,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that the account holder made contact with our call centre after posting. It was established that the CoC has been issued after the installation took place, however, the full address was not on the CoC. The full address will be amended on the CoC and sent to you shortly.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that the account holder made contact with our call centre after posting. It was established that the CoC has been issued after the installation took place, however, the full address was not on the CoC. The full address will be amended on the CoC and sent to you shortly.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management