GoNoWhereSlowy with GoSolar

What a terrible experience we as a family has had since the installation of the solar back up system we had installed on the 25th of July 2025. We were sooo excited for this nee Journey having solar back up but that didn't last long literally 24hrs boom excitement gone to the dogs.

We woke up Saturday morning to no lights and ice-cold water imagine in this winter right, we them like no let's give it time maybe it needs to charge let's get some Eskom units to at least get us power and warm water (R150) all gone in 1day into thin air with the electricity tripping the whole time and off it goes we the get more units (R100) off to bed we go. Sunday morning up to get ready for church we have no warm water no lights again I'm like ag nee this can't be right what's happening and what's the point of this stupid system then, hie help die ons nou huh??? get more Eskom units R80

We then cook get done mind you on my Gas stove we leave home to a family member to wash up there imagine ma ons het n Huis arrgh. Come home to a dark black out house get more units R50 im like now i had enough i want this stupid thing de -installed or explanation on what's going on? during the same day i get another R30 units man this is just wanting to see what's happening cause once we punch in units the lights goes on. We then contact the support desk to help us and the very unprofessional, rude, arrogant call centre staff don't know how to provide customer service and interrupt me while I'm speaking and explaining my situation(Veronique) and a (Amber) in this time i again say i want this system de installed ASAP please so we can get back to our normal daily lives.

Sparki technican then comes out the Wednesday after asking and asking for help and says it was a trip on the geyser switch they have now replaced it so it will be fine. All is well when they leave, we get another R100 units and we have a nice warm shower and off to bed we go i even had to keep my kids home from school because of this K@#K my husband too couldn't get to work for 2days.

There is one thing I do want to mention is Wesley the sales guy was soooo helpful and trying to help us even though this was not in his scope to do so but he did it with such professionalism and ease. Thank you Wesley