MS
MARC S
1 reviews | Active since Mar 2014
28 Oct 2025, 12:14
Go Solr - unacceptable conduct
I shall never again contract with this company. It does not deserve even one star. I have had the most unpleasant dealings with it. Their call centre kept me on hold for more than 16 minutes before I elected to terminate the call. I have tried calling them a number of times, however they either don't bother to answer or keep me holding on for long periods of time. Communicating by email is little better. I did not receive replies to some emails until I followed up on them. Their conduct is unacceptable .I shall be taking this further.
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Replies (7)0
Replies (7)
GoSolr's replyOfficial
28 Oct 2025, 12:30Hi Marc,
Thank you for bringing this to our attention, we completely understand your frustration, and it’s not the level of care or communication we aim to provide.
Your feedback is taken seriously, and we want to make this right. We’ve escalated your case internally, and a member of our team will be in contact with you shortly to assist you directly and ensure that your concerns are addressed with urgency.
Thank you for your patience and we appreciate the opportunity to resolve this with you.
Warm Regards,
The GoSolr Team
Thank you for bringing this to our attention, we completely understand your frustration, and it’s not the level of care or communication we aim to provide.
Your feedback is taken seriously, and we want to make this right. We’ve escalated your case internally, and a member of our team will be in contact with you shortly to assist you directly and ensure that your concerns are addressed with urgency.
Thank you for your patience and we appreciate the opportunity to resolve this with you.
Warm Regards,
The GoSolr Team
GoSolr's reply28 Oct 2025, 12:30
Official
Hi Marc,
Thank you for bringing this to our attention, we completely understand your frustration, and it’s not the level of care or communication we aim to provide.
Your feedback is taken seriously, and we want to make this right. We’ve escalated your case internally, and a member of our team will be in contact with you shortly to assist you directly and ensure that your concerns are addressed with urgency.
Thank you for your patience and we appreciate the opportunity to resolve this with you.
Warm Regards,
The GoSolr Team
Thank you for bringing this to our attention, we completely understand your frustration, and it’s not the level of care or communication we aim to provide.
Your feedback is taken seriously, and we want to make this right. We’ve escalated your case internally, and a member of our team will be in contact with you shortly to assist you directly and ensure that your concerns are addressed with urgency.
Thank you for your patience and we appreciate the opportunity to resolve this with you.
Warm Regards,
The GoSolr Team
MS
MARC S's updateReviewer Update
28 Oct 2025, 12:41I have, again, emailed you. I do not expect a reply any time soon. On 24 October 2025, I paid you the de-installation fee of R30 000.00. That is a substantial amount of money. You have not even had the courtesy to acknowledge the payment. What has transpired with the process of de-installation? You have elected not to make contact with me to arrange a date for the de-installation. If my feedback is taken seriously, as you contend, why has nothing been done?
MS
MARC S's update28 Oct 2025, 12:41
Reviewer Update
I have, again, emailed you. I do not expect a reply any time soon. On 24 October 2025, I paid you the de-installation fee of R30 000.00. That is a substantial amount of money. You have not even had the courtesy to acknowledge the payment. What has transpired with the process of de-installation? You have elected not to make contact with me to arrange a date for the de-installation. If my feedback is taken seriously, as you contend, why has nothing been done?
MS
MARC S's updateReviewer Update
29 Oct 2025, 21:28The level of unprofessionalism of GoSolr is remarkable. Yesterday, a manager of GoSolr gave me a date for the de-installation. A short while later, the installers appointed to attend to the de-installation called me and said that they cannot attend on the date stated and they proposed a later date. How can I have confidence in GoSolr's undertakings? Significantly, my complaint was escalated to the said manager. He hasn't even contacted me to apologize. Fortunately, I shall never have to deal with them again.
MS
MARC S's update29 Oct 2025, 21:28
Reviewer Update
The level of unprofessionalism of GoSolr is remarkable. Yesterday, a manager of GoSolr gave me a date for the de-installation. A short while later, the installers appointed to attend to the de-installation called me and said that they cannot attend on the date stated and they proposed a later date. How can I have confidence in GoSolr's undertakings? Significantly, my complaint was escalated to the said manager. He hasn't even contacted me to apologize. Fortunately, I shall never have to deal with them again.
GoSolr's replyOfficial
30 Oct 2025, 10:41Hi Marc,
We completely understand your frustration.
Please know that we’ve taken note of your concerns and have prioritised this matter internally. A member of our team will be giving you a call soon to personally assist and work toward getting this resolved as soon as possible.
We appreciate your patience and the time you’ve taken to share your experience, we’re committed to handling this with the urgency and care it deserves.
We completely understand your frustration.
Please know that we’ve taken note of your concerns and have prioritised this matter internally. A member of our team will be giving you a call soon to personally assist and work toward getting this resolved as soon as possible.
We appreciate your patience and the time you’ve taken to share your experience, we’re committed to handling this with the urgency and care it deserves.
GoSolr's reply30 Oct 2025, 10:41
Official
Hi Marc,
We completely understand your frustration.
Please know that we’ve taken note of your concerns and have prioritised this matter internally. A member of our team will be giving you a call soon to personally assist and work toward getting this resolved as soon as possible.
We appreciate your patience and the time you’ve taken to share your experience, we’re committed to handling this with the urgency and care it deserves.
We completely understand your frustration.
Please know that we’ve taken note of your concerns and have prioritised this matter internally. A member of our team will be giving you a call soon to personally assist and work toward getting this resolved as soon as possible.
We appreciate your patience and the time you’ve taken to share your experience, we’re committed to handling this with the urgency and care it deserves.
MS
MARC S's updateReviewer Update
30 Oct 2025, 11:32Nothing has been done. Nobody has called me. I have, again, sent an email and WhatsApp message to GoSolr. There appears to be no interest in resolving this.
MS
MARC S's update30 Oct 2025, 11:32
Reviewer Update
Nothing has been done. Nobody has called me. I have, again, sent an email and WhatsApp message to GoSolr. There appears to be no interest in resolving this.
GoSolr's replyOfficial
30 Oct 2025, 16:48Hi Marc,
Our team has been in contact with you to arrange the de-installation, to which the de-installation date has been confirmed.
Please rest assured that your booking has been prioritised, and our team is committed to ensuring the process goes smoothly on the scheduled date.
Warm regards,
The GoSolr Team
Our team has been in contact with you to arrange the de-installation, to which the de-installation date has been confirmed.
Please rest assured that your booking has been prioritised, and our team is committed to ensuring the process goes smoothly on the scheduled date.
Warm regards,
The GoSolr Team
GoSolr's reply30 Oct 2025, 16:48
Official
Hi Marc,
Our team has been in contact with you to arrange the de-installation, to which the de-installation date has been confirmed.
Please rest assured that your booking has been prioritised, and our team is committed to ensuring the process goes smoothly on the scheduled date.
Warm regards,
The GoSolr Team
Our team has been in contact with you to arrange the de-installation, to which the de-installation date has been confirmed.
Please rest assured that your booking has been prioritised, and our team is committed to ensuring the process goes smoothly on the scheduled date.
Warm regards,
The GoSolr Team
MS
MARC S's updateReviewer Update
13 Nov 2025, 10:17GoSolr de-installed the system, for which I was obliged to - and did - pay R30 000.00. Without any authorization, they disconnected my generator. I shall hold them liable for the costs of re-connecting it. Smacks of incompetence. Further, I have still not received my refund despite their undertaking to pay it.
MS
MARC S's update13 Nov 2025, 10:17
Reviewer Update
GoSolr de-installed the system, for which I was obliged to - and did - pay R30 000.00. Without any authorization, they disconnected my generator. I shall hold them liable for the costs of re-connecting it. Smacks of incompetence. Further, I have still not received my refund despite their undertaking to pay it.