IK
Ilze K

1 reviews | Active since Jan 2026

29 Jan 2026, 18:03

Go Solr - NO Customer Assistance

Absolutely the WORST service we have EVER received from ANY company. Have now been battling with this company from 12 December 2025 (installation) and have been speaking to several employees from this company on almost a daily basis without any resolution. And NO Manager returns my calls and the CEO of this company is non-existent as nobody has his name / number or know who he / she is. It is easier to get hold of RSA President than this company's CEO as NOBODY is assisting or willing to assist, only empty promises. Would not recommend this company AT ALL to ANY household. It is a pitty it had to come to this being posted here, but it is our absolute last resolute to get this resolved. If any household want to collect this system FOR FREE, please come & collect as I no longer want to deal with this company and have paid them R5000.00 already since installation AS WELL AS Escom another R2500 in prepaid since 1 December 2025.

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Replies (1)
GoSolr
GoSolr's reply30 Jan 2026, 09:01
Official
Hi Ilze, 

We understand how overwhelming and exhausting this experience has been.

This matter has been escalated for immediate attention, and a senior member of our team is taking ownership of it. You will be contacted directly so that the full history can be reviewed, clear next steps provided, and a proper resolution worked through with you.

Thank you for bringing this to our attention.

Kind regards,
The GoSolr Team