1 reviews | Active since Feb 2024
Go Solr does not deliver on its pre sales product commitments
Medium package Installed on the 28th December - installation team professional and respectful . However so far the product has not lived up to expectations that we’re set during sales process and on their website. For example web site states that you can use applicants during load shedding - you can but what is not explained is that if you use appliances with elements it will drain the 5kw battery quickly and leave you without power at the end of the day. Additionally we have been consistently losing our power throughout the day even when there is no loadshedding . . We have had two technician visits during the last week which did not solve the issue . We have been on Eskom power since Thursday - we were told another technician would be out to us on Friday . This was a no show and no phone call to let us know no one would be coming ? Not the first time that this happened) I have stopped the debit order in the hope that this will drive traction snd focus on getting our system working and fit for purpose
We understand the importance of ensuring that our customers receive the promised benefits and functionality from their solar systems. We appreciate your feedback regarding the limitations you have encountered, such as the rapid drainage of the battery when using appliances with elements during load shedding and the unexpected power losses throughout the day.
Please rest assured that we are taking your concerns seriously, and our team is actively investigating the issues you have raised. We are committed to resolving these issues promptly and ensuring that your system operates as intended. We understand the importance of timely and transparent communication, and we will take steps to address this internally to prevent recurrence. A representative from our team will be in touch with you shortly to discuss and provide updates on the resolution efforts. Your satisfaction is our top priority, and we appreciate your patience and cooperation as we work to address your concerns.
Thank you for choosing GoSolr, and we look forward to resolving this matter to your satisfaction.
Regards,
GoSolr Team Management
We understand the importance of ensuring that our customers receive the promised benefits and functionality from their solar systems. We appreciate your feedback regarding the limitations you have encountered, such as the rapid drainage of the battery when using appliances with elements during load shedding and the unexpected power losses throughout the day.
Please rest assured that we are taking your concerns seriously, and our team is actively investigating the issues you have raised. We are committed to resolving these issues promptly and ensuring that your system operates as intended. We understand the importance of timely and transparent communication, and we will take steps to address this internally to prevent recurrence. A representative from our team will be in touch with you shortly to discuss and provide updates on the resolution efforts. Your satisfaction is our top priority, and we appreciate your patience and cooperation as we work to address your concerns.
Thank you for choosing GoSolr, and we look forward to resolving this matter to your satisfaction.
Regards,
GoSolr Team Management