Go Solr - customer service comparable to some government departments.

We've had Go Solr installed for three years now. The installation has never really functioned and we've just gone along with it because service at Go Solr is so bad it's easier to accept than even try and complain. As we hit the three years expiry we cancelled. Obviously. However, to get Go Solr to actually acknowledge the cancellation is an ongoing battle. We were told we have to pay a deinstallation fee. Which we're aware of and happy to do. BUT we can ONLY pay it on the day of expiry and the money has to reflect in their account and then, ONLY then will they book a deinstallation date. I explained that I had booked the new installation (with their competition who offer unbeatable client service) for a certain date and required that the Go Solr installation be removed by then. Eventually after many emails back and forth it was agreed that we could pay the deinstallation fee earlier and have the system deinstalled on the date we'd proposed. NOW, when the time comes to try and get an invoice out them to pay the deinstallation fee is another joke. Email after email is simply ignored. I don't have the time to phone Go Solr because that is another headache all together. I have threated to have their panels removed and stored on site for their collection, to which they were very vocal but unfortunately this is exactly what is going to happen if they have not deinstalled the system on the agreed date. They leave me no choice.

I would not recommend this company even if they were the last solar installer in the country and I am counting the days until I can say goodbye to the nightmare they've been for the last two years.