Go Solr after sales help sucks

We got Go Solr about 2 years ago. We had problems with the batteries, and we had to log a fault 3 times before we got a response from them. They replaced the batteries. a Month later they had to replace 1 of the batteries again. Now, 9 months later the other battery is faulty. We had to wait a week again to just get a response from them. They told us we must pay for water damage. This company do not have good after sales serves and now they act like the insurance companies that looks for any excuse not to help the client.