SC
Sidney C
1 reviews | Active since Nov 2023
25 Dec 2023, 11:08
Go Solar poor customer service
Still have an issue with my Solar system. Go Solar keep ons insisting that the mistake is not on there side, yet 2 electricians late it was indeed an issue on there side.
After a 3 call to Go Solar my ticket was reopened but no person available to come to site.
Been sitting with no power now for 3 days and no assistance grom Go Solar.
So much for 24/7 customers support.
Contract was signed, we have to pay now but Go Solar is now where to be seen.
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Replies (1)
GoSolr's replyOfficial
09 Jan 2024, 15:49Hi Sidney,
We understand that a lose neutral was determined to be the cause of your issue from the eskom input and that you managed to organise your private electrician to reconnect it. If there's any additional information you'd like to share or if you have specific details to provide, please feel free to do so. We appreciate your patience and understanding.
Our customer support team is dedicated to assisting you. Thank you for bringing this to our attention, and we are glad to have your issue resolved.
Regards,
GoSolr Team Management
We understand that a lose neutral was determined to be the cause of your issue from the eskom input and that you managed to organise your private electrician to reconnect it. If there's any additional information you'd like to share or if you have specific details to provide, please feel free to do so. We appreciate your patience and understanding.
Our customer support team is dedicated to assisting you. Thank you for bringing this to our attention, and we are glad to have your issue resolved.
Regards,
GoSolr Team Management
GoSolr's reply09 Jan 2024, 15:49
Official
Hi Sidney,
We understand that a lose neutral was determined to be the cause of your issue from the eskom input and that you managed to organise your private electrician to reconnect it. If there's any additional information you'd like to share or if you have specific details to provide, please feel free to do so. We appreciate your patience and understanding.
Our customer support team is dedicated to assisting you. Thank you for bringing this to our attention, and we are glad to have your issue resolved.
Regards,
GoSolr Team Management
We understand that a lose neutral was determined to be the cause of your issue from the eskom input and that you managed to organise your private electrician to reconnect it. If there's any additional information you'd like to share or if you have specific details to provide, please feel free to do so. We appreciate your patience and understanding.
Our customer support team is dedicated to assisting you. Thank you for bringing this to our attention, and we are glad to have your issue resolved.
Regards,
GoSolr Team Management