JJVV
JACQUES JANSEN VAN VUUREN
1 reviews | Active since Dec 2021
14 Aug 2024, 14:28
Go Solar Ignores support requests
If i could give them a ZERO start i would. Came for inspection to install Solar and installed which went great. My Main grid fails due to the solar pushing back Volts. its been weeks since they helped me. they keep on escalating the matter but nothing helps. I was told i need to pay an additional R2500 and a call out fee to have my meter replaced. I mean, be upfront about what you can and cannot achieve. You are the experts but i need to help you in sorting out your problems on your installs? I do not suggest Go Solar at all.
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GoSolr's replyOfficial
15 Aug 2024, 09:37Hi Jacques, Thank you for sharing your feedback. We understand your frustration, but we want to clarify that the issue lies with the compatibility of your meter, not the GoSolr system. We advised you that the meter needs to be replaced to ensure optimal performance. The replacement cost of R2500 is set by the municipality and is necessary for resolving the problem and ensuring your system functions as intended. We remain committed to providing the best service with our systems and transparent communication. Sincerely,
GoSolr Team Management
GoSolr Team Management
GoSolr's reply15 Aug 2024, 09:37
Official
Hi Jacques, Thank you for sharing your feedback. We understand your frustration, but we want to clarify that the issue lies with the compatibility of your meter, not the GoSolr system. We advised you that the meter needs to be replaced to ensure optimal performance. The replacement cost of R2500 is set by the municipality and is necessary for resolving the problem and ensuring your system functions as intended. We remain committed to providing the best service with our systems and transparent communication. Sincerely,
GoSolr Team Management
GoSolr Team Management