MN
Mpho N

1 reviews | Active since Dec 2021

11 Jun 2026, 20:04

Go Solar a ****, sham, worst customer service

I recently signed a contract with Gosolr in May 2026 and had my first debit payment done in the 28th, the Solar panel does not work, I have been reporting for the past four weeks one problem after another. Recently I was sent an email that I owe the, and haven't paid for their service. Despite me sending them proof of payment, my Sola still doesn't work, my kids are sitting in the dark, door rotten in the fridge. Exam season has been the worst for my kids, After we spent Money paying for a service not rendered. Sent from pillar to post when seeking assistance! I am distraught, my recent emails, no response received! I am left with a more question,even more distraction and disappointment! The worst actually, no customer service at all, after very first debit! It would go on and off every minute literally, the guys who came to install mismatched labels, it seems they actually damaged my DB board !, we cannot even switch on the TV at all! No WiFi,nothing!

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Replies (1)
GoSolr
GoSolr's reply12 Jun 2026, 08:45
Official
Hi Mpho, 

Thank you for reaching out. We fully understand how distressing this situation must be for you and your family.


This has been escalated to our senior team as an absolute matter of urgency, and a member of our team will be in contact with you directly to take full ownership of your concerns and work towards an immediate resolution.

Kind regards,
The GoSolr Team