1 reviews | Active since Jul 2019
Formal complaint
I am writing to formally lodge a complaint regarding the handling of my insurance claim and the overall level of service I have received from GoSolr regarding the above. From the outset of this claim, the communication has been extremely poor, inconsistent, and lacking transparency. I have experienced long delays, minimal feedback, and a general absence of accountability. Despite repeated follow-ups, I have not been provided with clear information, timelines, or meaningful assistance. This has caused unnecessary frustration, delays and inconvenience. As a rental customer, I expected a far higher standard of care, especially when dealing with an insurance-related matter that directly impacts my household and daily living. Unfortunately, GoSolr’s handling of this issue reflects a serious lack of urgency, ownership, and customer focus. The level of service received is unacceptable and does not align with what is promised or expected from a company of your standing. Given the ongoing issues and the lack of resolution at operational level, I am formally requesting that this matter be escalated to senior management. I require a senior representative to contact me personally to address this complaint, provide clear explanations, and ensure this matter is resolved promptly and professionally. I trust that GoSolr will treat this complaint with the seriousness it deserves and take immediate steps to restore confidence in your service. I look forward to your urgent response and direct contact from senior management.
Thank you for taking the time to formally set out your concerns. We fully understand how frustrating this situation has been.
A senior member of our team has now made direct contact with you and is personally overseeing the matter. Guidance will be provided regarding the outstanding system-related concerns raised since installation and are being reviewed as part of this process. Ongoing communication will be maintained as progress is made, including updates related to the insurance claim.
We appreciate the opportunity to engage at this level and to work through the outstanding items with the attention and continuity they require.
Thank you.
Kind regards,
Thank you for taking the time to formally set out your concerns. We fully understand how frustrating this situation has been.
A senior member of our team has now made direct contact with you and is personally overseeing the matter. Guidance will be provided regarding the outstanding system-related concerns raised since installation and are being reviewed as part of this process. Ongoing communication will be maintained as progress is made, including updates related to the insurance claim.
We appreciate the opportunity to engage at this level and to work through the outstanding items with the attention and continuity they require.
Thank you.
Kind regards,
I appreciate that a senior member of your team has made direct contact with me and is now personally overseeing the matter. This is a positive step, and I welcome the commitment to reviewing the outstanding system-related concerns as well as the insurance claim.
I also appreciate the assurance of ongoing communication and updates as progress is made. I look forward to working constructively together to resolve the outstanding items and bring this matter to a satisfactory conclusion.
Thank you for the opportunity to engage at this level.
I appreciate that a senior member of your team has made direct contact with me and is now personally overseeing the matter. This is a positive step, and I welcome the commitment to reviewing the outstanding system-related concerns as well as the insurance claim.
I also appreciate the assurance of ongoing communication and updates as progress is made. I look forward to working constructively together to resolve the outstanding items and bring this matter to a satisfactory conclusion.
Thank you for the opportunity to engage at this level.
Thank you for your thoughtful message and for acknowledging the steps we’ve taken. We appreciate your willingness to work with us toward resolving the outstanding system-related concerns and the insurance claim. Our team remains committed to maintaining clear communication and providing regular updates as progress is made.We value the opportunity to engage with you at this level and look forward to resolving this matter to your satisfaction.
Sunny regards
The GoSolr Team
Thank you for your thoughtful message and for acknowledging the steps we’ve taken. We appreciate your willingness to work with us toward resolving the outstanding system-related concerns and the insurance claim. Our team remains committed to maintaining clear communication and providing regular updates as progress is made.We value the opportunity to engage with you at this level and look forward to resolving this matter to your satisfaction.
Sunny regards
The GoSolr Team
I still dont have a system that is on during the day i have not received futher feedback come on what must we do to get proper help
I still dont have a system that is on during the day i have not received futher feedback come on what must we do to get proper help
Thank you for bringing this to our attention. . A member of our team will be in contact soon to provide a clear update and assist in getting your system operating correctly as soon as possible.
We appreciate your patience while this is addressed.
Thank you for bringing this to our attention. . A member of our team will be in contact soon to provide a clear update and assist in getting your system operating correctly as soon as possible.
We appreciate your patience while this is addressed.