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Owen H

1 reviews | Active since Jan 2012

11 Feb 2026, 12:07

FAILURE AND NON-EXISTENT ACCOUNTS DEPT

I’m genuinely shocked that this company has no direct phone line to the accounts department. Instead, I’m forced to relay messages through a salesperson acting as a middleman on the website to resolve the most basic accounts query — something completely unheard of for a corporate organisation. Despite having paid on time and in full for 3 systems, I continue to receive threats of disconnection claiming I haven’t. It’s obvious that accounts have not allocated my payment ( easy fixables school boy mistakes), but because there is no way to speak to them directly, the issue cannot be resolved in any reasonable human way. I’ll have to save my proof or payments for their lawyers. The service is unacceptable — inefficient, disorganised, and made worse by the fact that a salesperson is expected to speak on behalf of accounts. It’s ridiculous. At this rate, dealing with Eskom and loadshedding feels more appealing. - I'm now happy to pay the R20k cash X3 = R60k cancellation fee and be rid of this company.

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Replies (10)
GoSolr
GoSolr's reply11 Feb 2026, 14:43
Official
Hi Owen,

We  understand how frustrating this situation must be. That’s not the experience we want for any of our customers.

Your matter has been escalated to our senior team for urgent investigation. They will be making direct contact with you to review the payment allocations and ensure this is resolved properly.

We appreciate you bringing this to our attention and are committed to getting clarity and closure on this matter as quickly as possible.

Kind regards,
The GoSolr Team
OH
Owen H's update13 Feb 2026, 10:09
Reviewer Update
Day 13, and shockingly, we’re still nowhere.

My payment has apparently decided to take a holiday to another dimension, my accounts are on the verge of suspension, and every person that phones me (because i cant phone them, as there is no accounts department) seems to have mastered the art of knowing absolutely nothing. Impressive skill, really.I paid on time and in full, yet somehow this has become my problem to solve. At this point, I’m practically begging you to have your lawyers send me a letter so I can forward them the proof of payment. Maybe—just maybe—they can explain to your accounts team step by step what an electronic payment is and how to locate one in a bank account. Because clearly, that’s advanced wizardry around there.. The level of incompetence is almost breathtaking and next level

Expect another complaint tomorrow and everyday, since resolving anything appears to be far too ambitious.
GoSolr
GoSolr's reply13 Feb 2026, 12:34
Official
Hi Owen,

We understand your frustration and acknowledge the seriousness of the concerns you’ve raised.

A dedicated team member has been assigned to your matter and has been in direct contact with you. They are actively working with our finance department to trace and resolve the payment allocation issue.

Your assigned representative will continue to provide updates as progress is made until it is fully resolved.

Thank you for your continued engagement while we work through this.
OH
Owen H's update13 Feb 2026, 13:58
Reviewer Update
WOW I’m absolutely thrilled to hear that “a dedicated team member” has been assigned. Truly, what a groundbreaking development. At this rate, I’m expecting a Nobel Prize announcement any minute now for whoever finally manages to locate a single payment in a bank account.We’re now on Day 13, and the progress has been nothing short of inspirational. My payment is still on its intergalactic adventure, my accounts are still apparently seconds away from suspension with reminders to pay bomarding my email and cellphone from your Xero accounting system, and every person who phones me continues to uphold GoSolr’s proud tradition of knowing absolutely nothing. Honestly, it’s impressive—consistency like this is rare.Don’t worry—I’ll keep the daily complaints coming on this platform. it’s the only part of this process that actually moves forward and beats speaking to a clueless sales representative trying to sell me another system after i already have 3.Looking forward to tomorrow’s episode of Where in the Universe Is Owen’s Payment?
OH
Owen H's update16 Feb 2026, 15:21
Reviewer Update
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GoSolr
GoSolr's reply16 Feb 2026, 16:14
Official
Hi Owen,

A member of our team has sent you an email in order to assist on Friday, could you kindly confirm if you've received the email, or please send a message to confirm your email address to ensure we've sent it to the correct details.

Your account is now up-to-date.

Thank you
OH
Owen H's update16 Feb 2026, 16:24
Reviewer Update
I’ve already sent the proof of payment to your team member, yet somehow every single person I speak to insists they’ve received absolutely nothing. Your staff can’t receive proof of payment, can’t receive payments, can’t receive emails, can’t receive calls… honestly, it seems like nothing at all can make it through to you. At this stage, it feels like it’s time to throw in the towel — clearly we’re never going to resolve this in our lifetimes. It’s humanly impossible at this point. Please just come collect your ******* from my roof; I’ll embrace load shedding with a smile if it means I never have to deal with this process again.
GoSolr
GoSolr's reply16 Feb 2026, 16:55
Official
Hi Owen,

We have confirmed that your account is now up-to date, the matter has been resolved by our finance team.
OH
Owen H's update17 Feb 2026, 13:29
Reviewer Update
and I confirm my account was always up to date, and that your accounts teams couldn't have done a worse job at messing everything up for the last 17 days!! - pathetic service!
OH
Owen H's update19 Feb 2026, 09:56
Reviewer Update
Day 19 - The harassment starts all again - I never paid??? HOW IS THAT POSSIBLE IF I PAID AND YOU ACKNOWLEDGED, CAN SOME ONE PLEASE CATCH A WAKE UP AND JUST THEIR JOB THAT THEY GET PAID TO DO, I KNOW ITS A LOT TO ASK