GS
Gidon S
1 reviews | Active since Sept 2024
07 Sept 2024, 17:40
Extremely tired and disappointed customer
When go Solr quotes us in the original plan. We agreed and signed off against stated that half the panels will be facing north. When they did the installation they placed them east and west. We have spent months trying to optimize the system and resolve this issue. Go Solr has been very pleasant to deal with to say the least. Going forward were reversing payments to cover the losses we have experienced and to try and get them to listen to us to resolve the situation with the direction of the panels. If they don't comply. We'll never pay them again they can come and take there equipment off our premises.
Helpful (0)
Replies (9)0
Replies (9)
GoSolr's replyOfficial
07 Sept 2024, 17:46Hi Gidon,
We understand your frustration regarding the installation and the challenges you've faced in resolving the panel direction issue. To assist you further, could you please provide the details associated with your GoSolr account? This will allow us to investigate the matter thoroughly and work towards a resolution.
Sincerely,
GoSolr Team Management
We understand your frustration regarding the installation and the challenges you've faced in resolving the panel direction issue. To assist you further, could you please provide the details associated with your GoSolr account? This will allow us to investigate the matter thoroughly and work towards a resolution.
Sincerely,
GoSolr Team Management
GoSolr's reply07 Sept 2024, 17:46
Official
Hi Gidon,
We understand your frustration regarding the installation and the challenges you've faced in resolving the panel direction issue. To assist you further, could you please provide the details associated with your GoSolr account? This will allow us to investigate the matter thoroughly and work towards a resolution.
Sincerely,
GoSolr Team Management
We understand your frustration regarding the installation and the challenges you've faced in resolving the panel direction issue. To assist you further, could you please provide the details associated with your GoSolr account? This will allow us to investigate the matter thoroughly and work towards a resolution.
Sincerely,
GoSolr Team Management
GoSolr's replyOfficial
08 Sept 2024, 19:23Hi Gidon,
Thank you for your persistence in bringing this to our attention. We understand how crucial it is to resolve this issue and are committed to ensuring a thorough review. To escalate this matter further with our senior management and technical teams, we need to verify specific details linked to your GoSolr account.
Could you kindly provide us with these details? This will allow us to better understand the challenges you've faced and take the necessary steps to address them effectively.We appreciate your cooperation and look forward to resolving this as swiftly as possible.
Sincerely,
GoSolr Team Management
Thank you for your persistence in bringing this to our attention. We understand how crucial it is to resolve this issue and are committed to ensuring a thorough review. To escalate this matter further with our senior management and technical teams, we need to verify specific details linked to your GoSolr account.
Could you kindly provide us with these details? This will allow us to better understand the challenges you've faced and take the necessary steps to address them effectively.We appreciate your cooperation and look forward to resolving this as swiftly as possible.
Sincerely,
GoSolr Team Management
GoSolr's reply08 Sept 2024, 19:23
Official
Hi Gidon,
Thank you for your persistence in bringing this to our attention. We understand how crucial it is to resolve this issue and are committed to ensuring a thorough review. To escalate this matter further with our senior management and technical teams, we need to verify specific details linked to your GoSolr account.
Could you kindly provide us with these details? This will allow us to better understand the challenges you've faced and take the necessary steps to address them effectively.We appreciate your cooperation and look forward to resolving this as swiftly as possible.
Sincerely,
GoSolr Team Management
Thank you for your persistence in bringing this to our attention. We understand how crucial it is to resolve this issue and are committed to ensuring a thorough review. To escalate this matter further with our senior management and technical teams, we need to verify specific details linked to your GoSolr account.
Could you kindly provide us with these details? This will allow us to better understand the challenges you've faced and take the necessary steps to address them effectively.We appreciate your cooperation and look forward to resolving this as swiftly as possible.
Sincerely,
GoSolr Team Management
GoSolr's replyOfficial
08 Sept 2024, 21:16Hi Gidon,
Thank you for providing the necessary details. We have escalated this matter to our senior management and technical teams for a thorough review.
We will be looking into this issue to understand what happened and determine the next steps. We will keep you updated as we work through the process.
Thank you for your patience.
Sincerely,
GoSolr Team Management
Thank you for providing the necessary details. We have escalated this matter to our senior management and technical teams for a thorough review.
We will be looking into this issue to understand what happened and determine the next steps. We will keep you updated as we work through the process.
Thank you for your patience.
Sincerely,
GoSolr Team Management
GoSolr's reply08 Sept 2024, 21:16
Official
Hi Gidon,
Thank you for providing the necessary details. We have escalated this matter to our senior management and technical teams for a thorough review.
We will be looking into this issue to understand what happened and determine the next steps. We will keep you updated as we work through the process.
Thank you for your patience.
Sincerely,
GoSolr Team Management
Thank you for providing the necessary details. We have escalated this matter to our senior management and technical teams for a thorough review.
We will be looking into this issue to understand what happened and determine the next steps. We will keep you updated as we work through the process.
Thank you for your patience.
Sincerely,
GoSolr Team Management
GoSolr's replyOfficial
10 Sept 2024, 08:20Hi Gidon,
Your statement has been forwarded to the team handling your case.
Sincerely,
GoSolr Team Management
Your statement has been forwarded to the team handling your case.
Sincerely,
GoSolr Team Management
GoSolr's reply10 Sept 2024, 08:20
Official
Hi Gidon,
Your statement has been forwarded to the team handling your case.
Sincerely,
GoSolr Team Management
Your statement has been forwarded to the team handling your case.
Sincerely,
GoSolr Team Management
GS
Gidon S's updateReviewer Update
10 Sept 2024, 09:06We are consulting with other companies, who have agreed to take out your system and install a new system. So if you don't comply with our terms we will be forced to go ahead within the month.
GS
Gidon S's update10 Sept 2024, 09:06
Reviewer Update
We are consulting with other companies, who have agreed to take out your system and install a new system. So if you don't comply with our terms we will be forced to go ahead within the month.
GoSolr's replyOfficial
10 Sept 2024, 09:31Hi Gidon,
Thank you once again for your feedback. We have notified the team handling your case.
Sincerely,
GoSolr Team Management
Thank you once again for your feedback. We have notified the team handling your case.
Sincerely,
GoSolr Team Management
GoSolr's reply10 Sept 2024, 09:31
Official
Hi Gidon,
Thank you once again for your feedback. We have notified the team handling your case.
Sincerely,
GoSolr Team Management
Thank you once again for your feedback. We have notified the team handling your case.
Sincerely,
GoSolr Team Management
GoSolr's replyOfficial
10 Sept 2024, 10:01Hi Gidon,
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
GoSolr's reply10 Sept 2024, 10:01
Official
Hi Gidon,
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
GS
So now after your team came to inspect we have a new problem. Second night in a row where there is no power outage. Your system trips at around 40% battery left. With no automatic switch over to eskom.
We have to go to the mains and switch it over ourselves manually. Your company is disgusting. I'm so sick of the way your company is treating my parents. Not only are you costing us time and money you're costing us aggrovation. We're wanted to take 2 no payment for compensation. Now we're taking three months. And if this continues through tomorrow night we're definitely going with another provider. Go Solr makes me sick.
Gidon S's updateReviewer Update
13 Sept 2024, 01:04So now after your team came to inspect we have a new problem. Second night in a row where there is no power outage. Your system trips at around 40% battery left. With no automatic switch over to eskom.
We have to go to the mains and switch it over ourselves manually. Your company is disgusting. I'm so sick of the way your company is treating my parents. Not only are you costing us time and money you're costing us aggrovation. We're wanted to take 2 no payment for compensation. Now we're taking three months. And if this continues through tomorrow night we're definitely going with another provider. Go Solr makes me sick.
GS
Gidon S's update13 Sept 2024, 01:04
Reviewer Update
So now after your team came to inspect we have a new problem. Second night in a row where there is no power outage. Your system trips at around 40% battery left. With no automatic switch over to eskom.
We have to go to the mains and switch it over ourselves manually. Your company is disgusting. I'm so sick of the way your company is treating my parents. Not only are you costing us time and money you're costing us aggrovation. We're wanted to take 2 no payment for compensation. Now we're taking three months. And if this continues through tomorrow night we're definitely going with another provider. Go Solr makes me sick.
GoSolr's replyOfficial
13 Sept 2024, 14:21Hi Gidon,
Thank you once again for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
Thank you once again for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
GoSolr's reply13 Sept 2024, 14:21
Official
Hi Gidon,
Thank you once again for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management
Thank you once again for your feedback. We've informed the team managing your case about your comment, and they will be in touch with you.
Sincerely,
GoSolr Team Management