Extremely terrible service from Gosolr.

If there was an option to give them a zero rating I would.

I signed up for the solar system in early January 2023. As per their SLA, installation will take place between 6 to 8 weeks post sign up.

Firstly, I had to follow up on my application on numerous occasions to find out that my municipality statement was required yet no communication from GoSolr regarding that. If I didn't follow up then my application would have not been finalised- this wasted another week.

Thereafter, no communication from them. I had to keep following up regarding the installation. Then on 19 Feb 2023 I receive communication stating that the installation will take place 15 May 2023- a whole 4 months later!! I informed them that this is ridiculous and not as per their SLA yet their customer service is **** and of no help. Up till now I have received no communication and they are unwilling to help regarding the installation date.

I don't recommend GoSolr to anyone seeking a solar system especially considering how loadshedding is getting worse by the day.