Extremely Poor Service, No Follow-up and Unresolved System Faults

I am writing this report to express my deep disappointment with the service I have received from Go Solar. I had a solar system and panels installed at the end of August, and from day one, the experience has been frustrating, costly, and completely unprofessional.

The system has never worked properly. Our electricity keeps tripping on and off, and the power randomly switches off without reason. There have also been major issues with the DB box, which should have been correctly installed by their team. On top of that, our geyser has also started giving problems since the installation.

We have reported these issues to Go Solar multiple times. Every time we call, they simply issue a referral number and then never follow up. There is no communication, no technician sent out, and no urgency from their staff. We have had to chase them constantly, but nothing ever gets resolved.

A QA technician eventually came out, confirmed the faults, and stated he would generate a report and send it to the company. However, even after his visit, we received no feedback, no updates, and no repairs.

What makes this situation worse is the financial impact. Before Go Solar, our prepaid electricity consumption averaged around R3000 per month, and I have records to prove this. Since the installation, our Eskom usage has not changed at all, which clearly shows that the solar system is not functioning. We are still consuming the same amount of prepaid electricity as before Go Solar was installed.

Yet, despite the system not working and our complaints being ignored, Go Solar continues to deduct the monthly instalment every single month without delivering the service we are paying for.

It has now been months since installation, and none of the problems have been fixed. The poor service, lack of communication, and failure to resolve ongoing issues have made this a terrible experience. At this stage, I am seriously considering cancelling the contract because Go Solar has not delivered on any of their promises.

In January, a technician was sent out to try and resolve the issues, and the app was installed on 19 January. At this stage, we are waiting to monitor and see if the system is now working as it is supposed to. I was also promised that the complaints manager would be in contact to help resolve the matter, however it has now been two weeks and I have received no feedback at all. In addition, I have raised concerns regarding an urgent refund that is due to me, as a monthly subscription of R1,740 has been deducted from my bank account every month since installation, despite the ongoing problems.

Based on my experience, I cannot recommend this company at all.