Extremely frustrated

My solar system installation was completed in May 2023, yet GoSolr failed to register the system with the City Council—a fundamental requirement for proper operation and benefit. Despite numerous emails and follow-ups on my part, the registration was only submitted in March 2025, almost two years later. This delay is inexcusable and shows a shocking lack of operational control and accountability.

As a direct result of this negligence, the City Council now refuses to engage with me regarding my abnormally high electricity bills, stating they cannot assist due to the unregistered status of my solar system. I had to pay for them to come and test the meter and they confirmed that it measures correctly when the Inverter is turned off, but incorrectly when the Invert is in play, hence pointing to a faulty installation. Your failure to act has placed the burden—and financial cost—squarely on me.

Even more concerning, since the application was finally submitted, GoSolr has taken no initiative in following up to secure an inspection date. It has now been over 10 weeks since a call in which your team promised to escalate the issue and resolve it “in a matter of days”. That promise remains unfulfilled and communication from your side has been non-existent.

Frankly, GoSolr’s service only functions when nothing goes wrong. The moment customer support is required, it becomes clear that your team is either severely understaffed or completely disengaged from resolving real customer issues.

This experience has been nothing short of a nightmare, and I will not hesitate to share this feedback publicly and through every available channel until the matter is resolved and others are warned.