CA
Craig A
1 reviews | Active since Apr 2013
10 Feb 2026, 14:13
Extremely Disappointing Service from GoSolar
My experience with GoSolar has been very frustrating. Getting any form of support from them has been almost impossible. Phone calls go unanswered, and support emails receive no reply at all. After a long wait, a technician eventually came out. During the visit he made some adjustments and even switched off three of my panels, saying he would get back to me with feedback. I am still waiting, with no follow‑up or explanation. My original concern — incorrect placement and installation — has been raised multiple times. Despite this, nothing has been done to resolve it. No updates, no corrective work, and no communication. At this point, it feels like once the installation is done, the customer is left on their own. The lack of response and accountability is extremely disappointing, especially for something as important as a solar system. I hope GoSolar takes this seriously and improves their support, because customers deserve better than this level of service.
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
10 Feb 2026, 14:41Hi Craig,
Thank you for taking the time to share your experience.
Your concerns regarding the installation and follow-up after the technician’s visit, have been noted and taken seriously. We understand how important it is to have clarity and confidence in your solar system.
Please be assured that this matter will be escalated to the relevant team to review the installation and ensure proper follow-up is provided. Our goal is to resolve this fully and restore your confidence in our service.
Thank you for your patience. We appreciate the opportunity to address this and improve your experience with GoSolr.
Kind regards,
The GoSolr Team
Thank you for taking the time to share your experience.
Your concerns regarding the installation and follow-up after the technician’s visit, have been noted and taken seriously. We understand how important it is to have clarity and confidence in your solar system.
Please be assured that this matter will be escalated to the relevant team to review the installation and ensure proper follow-up is provided. Our goal is to resolve this fully and restore your confidence in our service.
Thank you for your patience. We appreciate the opportunity to address this and improve your experience with GoSolr.
Kind regards,
The GoSolr Team
GoSolr's reply10 Feb 2026, 14:41
Official
Hi Craig,
Thank you for taking the time to share your experience.
Your concerns regarding the installation and follow-up after the technician’s visit, have been noted and taken seriously. We understand how important it is to have clarity and confidence in your solar system.
Please be assured that this matter will be escalated to the relevant team to review the installation and ensure proper follow-up is provided. Our goal is to resolve this fully and restore your confidence in our service.
Thank you for your patience. We appreciate the opportunity to address this and improve your experience with GoSolr.
Kind regards,
The GoSolr Team
Thank you for taking the time to share your experience.
Your concerns regarding the installation and follow-up after the technician’s visit, have been noted and taken seriously. We understand how important it is to have clarity and confidence in your solar system.
Please be assured that this matter will be escalated to the relevant team to review the installation and ensure proper follow-up is provided. Our goal is to resolve this fully and restore your confidence in our service.
Thank you for your patience. We appreciate the opportunity to address this and improve your experience with GoSolr.
Kind regards,
The GoSolr Team
CA
Craig A's updateReviewer Update
17 Feb 2026, 10:31 GoSolar visited me as scheduled and have corrected the placement of the solar panels, which has already made a significant improvement to energy production. They also advised that the wiring needs to be replaced due to updated specifications. I raised the issue of potential compensation for the two years of reduced generation capacity and will await their response. It’s worth noting that the team who came out were exceptionally friendly and helpful.
CA
Craig A's update17 Feb 2026, 10:31
Reviewer Update
GoSolar visited me as scheduled and have corrected the placement of the solar panels, which has already made a significant improvement to energy production. They also advised that the wiring needs to be replaced due to updated specifications. I raised the issue of potential compensation for the two years of reduced generation capacity and will await their response. It’s worth noting that the team who came out were exceptionally friendly and helpful.
GoSolr's replyOfficial
19 Feb 2026, 15:41Hi Craig,
Thank you so much for taking the time to share this update, we really appreciate it.
We’re glad to hear that the panel repositioning has already improved your energy production. That’s the outcome we were aiming for, and it’s great to know you’re seeing the difference.
We’ve noted your query regarding compensation for the period of reduced generation. This is being reviewed internally, and a member of our team will be in touch with you directly once that process is complete. We want to approach this thoughtfully and fairly.
We’re especially pleased to hear your feedback about the team on site, we’ll be sure to pass your kind words along to them.
Thank you again for your patience and for allowing us the opportunity to improve your system.
We remain committed to ensuring you receive the full value and performance you expect from us.
Kind regards,
The GoSolr Team
Thank you so much for taking the time to share this update, we really appreciate it.
We’re glad to hear that the panel repositioning has already improved your energy production. That’s the outcome we were aiming for, and it’s great to know you’re seeing the difference.
We’ve noted your query regarding compensation for the period of reduced generation. This is being reviewed internally, and a member of our team will be in touch with you directly once that process is complete. We want to approach this thoughtfully and fairly.
We’re especially pleased to hear your feedback about the team on site, we’ll be sure to pass your kind words along to them.
Thank you again for your patience and for allowing us the opportunity to improve your system.
We remain committed to ensuring you receive the full value and performance you expect from us.
Kind regards,
The GoSolr Team
GoSolr's reply19 Feb 2026, 15:41
Official
Hi Craig,
Thank you so much for taking the time to share this update, we really appreciate it.
We’re glad to hear that the panel repositioning has already improved your energy production. That’s the outcome we were aiming for, and it’s great to know you’re seeing the difference.
We’ve noted your query regarding compensation for the period of reduced generation. This is being reviewed internally, and a member of our team will be in touch with you directly once that process is complete. We want to approach this thoughtfully and fairly.
We’re especially pleased to hear your feedback about the team on site, we’ll be sure to pass your kind words along to them.
Thank you again for your patience and for allowing us the opportunity to improve your system.
We remain committed to ensuring you receive the full value and performance you expect from us.
Kind regards,
The GoSolr Team
Thank you so much for taking the time to share this update, we really appreciate it.
We’re glad to hear that the panel repositioning has already improved your energy production. That’s the outcome we were aiming for, and it’s great to know you’re seeing the difference.
We’ve noted your query regarding compensation for the period of reduced generation. This is being reviewed internally, and a member of our team will be in touch with you directly once that process is complete. We want to approach this thoughtfully and fairly.
We’re especially pleased to hear your feedback about the team on site, we’ll be sure to pass your kind words along to them.
Thank you again for your patience and for allowing us the opportunity to improve your system.
We remain committed to ensuring you receive the full value and performance you expect from us.
Kind regards,
The GoSolr Team