RK
Rina K
1 reviews | Active since Jun 2019
01 Mar 2025, 17:08
Extremely bad customer service Gosolr
This should be a zero rating. Customer service is still non existent and no feedback from my supposedly Sunshine Liason. Gosolr clearly doesn't spread the sunshine. I have from day one only experienced bad service and headaches. I will not recommend this company to anyone. Please explore other options if you want a system with customer service/support.
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Replies (2)RK
Rina K's updateReviewer Update
01 Mar 2025, 17:45Thank you Waidan from Gosolr, first time I have someone assisting so quick with this issue. Thank you for your prompt response and assistance. Much appreciated. Excellent assistance from Waidan.
RK
Rina K's update01 Mar 2025, 17:45
Reviewer Update
Thank you Waidan from Gosolr, first time I have someone assisting so quick with this issue. Thank you for your prompt response and assistance. Much appreciated. Excellent assistance from Waidan.
GoSolr's replyOfficial
03 Mar 2025, 08:59Hi Rina,
Thank you for sharing your experience with us. We sincerely apologize for the challenges you’ve faced and understand how frustrating it must have been. Ensuring excellent customer service is a top priority for us, and we regret that we didn’t meet your expectations initially.
However, we’re glad to hear that Waidan was able to assist you promptly and turn things around. Your feedback is invaluable, and we’ll continue working to improve our service and provide the support our customers deserve.If there’s anything further we can do for you, please don’t hesitate to reach out.
Sincerely,
GoSolr Team Management
Thank you for sharing your experience with us. We sincerely apologize for the challenges you’ve faced and understand how frustrating it must have been. Ensuring excellent customer service is a top priority for us, and we regret that we didn’t meet your expectations initially.
However, we’re glad to hear that Waidan was able to assist you promptly and turn things around. Your feedback is invaluable, and we’ll continue working to improve our service and provide the support our customers deserve.If there’s anything further we can do for you, please don’t hesitate to reach out.
Sincerely,
GoSolr Team Management
GoSolr's reply03 Mar 2025, 08:59
Official
Hi Rina,
Thank you for sharing your experience with us. We sincerely apologize for the challenges you’ve faced and understand how frustrating it must have been. Ensuring excellent customer service is a top priority for us, and we regret that we didn’t meet your expectations initially.
However, we’re glad to hear that Waidan was able to assist you promptly and turn things around. Your feedback is invaluable, and we’ll continue working to improve our service and provide the support our customers deserve.If there’s anything further we can do for you, please don’t hesitate to reach out.
Sincerely,
GoSolr Team Management
Thank you for sharing your experience with us. We sincerely apologize for the challenges you’ve faced and understand how frustrating it must have been. Ensuring excellent customer service is a top priority for us, and we regret that we didn’t meet your expectations initially.
However, we’re glad to hear that Waidan was able to assist you promptly and turn things around. Your feedback is invaluable, and we’ll continue working to improve our service and provide the support our customers deserve.If there’s anything further we can do for you, please don’t hesitate to reach out.
Sincerely,
GoSolr Team Management