DN
Danyal N

1 reviews | Active since May 2016

07 Aug 2024, 17:10

Excellent Service in emergency

Had an emergency today with both city power outage and my solar stopped working. I work from home for an international company and needed to be back online for my job. Telephonic support from Amber was fantastic and has technicians onsite within 2 hours. They identified and resolved the issue within an hour (faulty/burnt cable and fuse) and had me back online in time to start my shift. Great service, efficient and happy to be a customer.

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Replies (1)
GoSolr
GoSolr's reply07 Aug 2024, 22:15
Official
Dear Danyal, 

Thank you for sharing your experience with us. We're thrilled to hear that Amber and our team could assist you promptly. We understand the importance of staying connected, especially when working. 

It's great to know our technicians were able to resolve the issue quickly and efficiently. Your satisfaction is our priority, and we're delighted to have you as a happy customer.

Warm regards,  

GoSolr Team Management