1 reviews | Active since Jan 2024
Excellent service by both support and technicians
I had an issue where a communication error between my battery and system occurred. The display showed the battery was full, but the actual battery read that it was at 50 or 60%. This just suddenly occurred one day. I called them, and got on the line with a consultant called Qaasim. He did almost an hour's troubleshooting with me, and taught me a lot about self diagnosing the system. Then, he opened up a ticket for the technicians to come and check the system. They identified a few issues, and within an hour, the system was back up and running perfectly. They even fixed a few issues missed by the initial installers. They even explained in great detail how the system actually works and why and how it does what it does.
Thank you for sharing your experience, and we appreciate your patience during the resolution of the issue with your system. We are delighted to hear that Qaasim provided thorough and insightful troubleshooting assistance, and that our technicians were able to identify and address the issues promptly. Our commitment is to ensure that our customers have a reliable and efficient solar system, and your feedback helps us continually improve our services.
We value your trust in GoSolr, and we look forward to providing you with continued excellent service.
Warm regards,
GoSolr Team Management
Thank you for sharing your experience, and we appreciate your patience during the resolution of the issue with your system. We are delighted to hear that Qaasim provided thorough and insightful troubleshooting assistance, and that our technicians were able to identify and address the issues promptly. Our commitment is to ensure that our customers have a reliable and efficient solar system, and your feedback helps us continually improve our services.
We value your trust in GoSolr, and we look forward to providing you with continued excellent service.
Warm regards,
GoSolr Team Management