WB
Wendy B
1 reviews | Active since Apr 2025
08 Apr 2025, 10:31
Empty promises and utterly disgusting service
Only giving a one star because I can not give a negative anything I changed banking details with them Needless to say, I had a double debit this month after spending 3 hours on the phone and promises still don't have my money back. I am now taking legal action against them
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
08 Apr 2025, 10:47Hi Wendy,
That’s not the level of service we aim to provide. Our team was in touch with you yesterday and will continue to follow up until this is fully resolved. Please rest assured that your refund is being prioritised, and we’re working hard to make things right.
Thank you for your patience, and once again, our sincere apologies for the inconvenience.
Warm regards,
The GoSolr Team
That’s not the level of service we aim to provide. Our team was in touch with you yesterday and will continue to follow up until this is fully resolved. Please rest assured that your refund is being prioritised, and we’re working hard to make things right.
Thank you for your patience, and once again, our sincere apologies for the inconvenience.
Warm regards,
The GoSolr Team
GoSolr's reply08 Apr 2025, 10:47
Official
Hi Wendy,
That’s not the level of service we aim to provide. Our team was in touch with you yesterday and will continue to follow up until this is fully resolved. Please rest assured that your refund is being prioritised, and we’re working hard to make things right.
Thank you for your patience, and once again, our sincere apologies for the inconvenience.
Warm regards,
The GoSolr Team
That’s not the level of service we aim to provide. Our team was in touch with you yesterday and will continue to follow up until this is fully resolved. Please rest assured that your refund is being prioritised, and we’re working hard to make things right.
Thank you for your patience, and once again, our sincere apologies for the inconvenience.
Warm regards,
The GoSolr Team
WB
Wendy B's updateReviewer Update
08 Apr 2025, 13:08Just got off of the phone assuring me that the money will reflect by 17:00
If money is not in by 17:00 my attorney will be laying a theft charge against you
If money is not in by 17:00 my attorney will be laying a theft charge against you
WB
Wendy B's update08 Apr 2025, 13:08
Reviewer Update
Just got off of the phone assuring me that the money will reflect by 17:00
If money is not in by 17:00 my attorney will be laying a theft charge against you
If money is not in by 17:00 my attorney will be laying a theft charge against you
GoSolr's replyOfficial
09 Apr 2025, 15:05Thank you for taking our call and giving us the opportunity to correct this.
I’m happy to hear that the funds are now reflecting. We’ve sent through the proof of payment, and please don’t hesitate to let us know if there’s anything else we can do to assist.
Kind regards,
I’m happy to hear that the funds are now reflecting. We’ve sent through the proof of payment, and please don’t hesitate to let us know if there’s anything else we can do to assist.
Kind regards,
GoSolr's reply09 Apr 2025, 15:05
Official
Thank you for taking our call and giving us the opportunity to correct this.
I’m happy to hear that the funds are now reflecting. We’ve sent through the proof of payment, and please don’t hesitate to let us know if there’s anything else we can do to assist.
Kind regards,
I’m happy to hear that the funds are now reflecting. We’ve sent through the proof of payment, and please don’t hesitate to let us know if there’s anything else we can do to assist.
Kind regards,