Duplicate invoicing

### Complaint and final demand for resolution

I have been a loyal Gosolr customer for nearly three years, never missed a payment and repeatedly recommended your service. What follows is unacceptable and must be fixed immediately.

- **Upgrade payment not refunded** — Early this year we paid R1 100 toward a system upgrade, then cancelled the upgrade through Gosolr. That R1 100 was never refunded or credited to our account. - **Payment confusion after bank change** — In August my wife changed banking details, which caused the August debit order to bounce. Gosolr sent a payment link, which we used to pay on 8 September. We repeatedly asked that the R1 100 upgrade amount be refunded or credited to September’s premium; this was ignored. - **Duplicate invoicing and double charge** — The September debit also bounced because the bank account was dormant. You continued sending invoices showing the full amount with no credit. On 13 October, exhausted by repeated payment requests, we paid the full invoice of R1 790 to stop the harassment. A day or two later Gosolr issued a corrected invoice applying the credit, showing a balance of about R630 — effectively invoicing us twice for the same month. - **Unreachable finance and escalation to attorneys** — We have supp**** proof of all payments and the exact payment links sent by Gosolr, yet your finance team remains unreachable and insists we still owe the R630. You have now referred the matter to attorneys without any attempt at internal resolution or even a single call from management or finance.

Action required now - **Refund or credit immediately**: Refund R1 100 (upgrade) plus R630 overcharge, or provide a clear accounting that proves we owe money and explains why our payment proofs are rejected. - **Correct your records**: Confirm in writing that our account is settled and remove any debt collection or legal referrals. - **Deadline**: Resolve this matter and confirm in writing within 7 days of this message.

Consequences if not resolved - I will escalate to the relevant regulators and pursue all legal remedies available to recover the money and reputational damage. - I will cancel my subscription when it expires in January and stop all referrals to Gosolr.

Do not respond with form emails. I expect a named contact from management or finance and a direct phone number in your written reply.