mJ
melinda J
1 reviews | Active since Oct 2018
01 Jul 2024, 10:07
Don't use this service provider!!!!!!
The installation was done at my house July 2023 and the process has been an absolute nightmare! I live, breath, walk and talk Gosolr that they should pay me for my timer an effort! I have a trail of emails, whatsapps and more dating back to last year! Gosolr think they are bigger and better than the man on the street! I have spent so much more money in this year on electricity due to poor service from Gosolr and they avoid at all cost to admit their fault!
Helpful (0)
Replies (4)0
Replies (4)
GoSolr's replyOfficial
01 Jul 2024, 13:09Dear Melinda,
We appreciate your feedback and understand your frustration. However, after thorough assessments, we have confirmed that your system is functioning correctly. You had additional charges for the extra two panels you requested, which were added to enhance your system's performance during the day.
Our Quality Assurance team has visited your property to ensure everything is in order, and our support representative, Nabeel, has tried to explain the situation in detail. While we value your concerns, we must reiterate that the system is working as intended and there are no faults on our end. Should you need further assistance, please do not hesitate to contact our support line for assistance with your battery settings to assist further. We are committed to resolving this issue and our support line is available 24/7 for your convenience.
Best regards,
GoSolr Team Management
GoSolr's reply01 Jul 2024, 13:09
Official
Dear Melinda,
We appreciate your feedback and understand your frustration. However, after thorough assessments, we have confirmed that your system is functioning correctly. You had additional charges for the extra two panels you requested, which were added to enhance your system's performance during the day.
Our Quality Assurance team has visited your property to ensure everything is in order, and our support representative, Nabeel, has tried to explain the situation in detail. While we value your concerns, we must reiterate that the system is working as intended and there are no faults on our end. Should you need further assistance, please do not hesitate to contact our support line for assistance with your battery settings to assist further. We are committed to resolving this issue and our support line is available 24/7 for your convenience.
Best regards,
GoSolr Team Management
mJ
melinda J's updateReviewer Update
01 Jul 2024, 21:31Thank you for your response but once again you are not addressin our issues. Yes the system has been workin for the month of June 2024 but what about
perio from July 2023 to May 2024? And it's only working now because of our ongoing complaints and threats to expose Gosolr on Hello Peter on social media!
Why don't you address our actual issue and not the resolved one that took 10 months
perio from July 2023 to May 2024? And it's only working now because of our ongoing complaints and threats to expose Gosolr on Hello Peter on social media!
Why don't you address our actual issue and not the resolved one that took 10 months
mJ
melinda J's update01 Jul 2024, 21:31
Reviewer Update
Thank you for your response but once again you are not addressin our issues. Yes the system has been workin for the month of June 2024 but what about
perio from July 2023 to May 2024? And it's only working now because of our ongoing complaints and threats to expose Gosolr on Hello Peter on social media!
Why don't you address our actual issue and not the resolved one that took 10 months
perio from July 2023 to May 2024? And it's only working now because of our ongoing complaints and threats to expose Gosolr on Hello Peter on social media!
Why don't you address our actual issue and not the resolved one that took 10 months
GoSolr's replyOfficial
02 Jul 2024, 08:26Hi Melinda,
We understand that this period was marked with frustration. Your experience does not reflect the standard of service we strive to provide. We are committed to ensuring that such situations do not occur in the future. Our team is currently reviewing the entire history of your case to understand where our processes failed and to implement corrective measures for future instances. Thank you for your patience and for bringing these issues to our attention. We are committed to making things right and to improving our services for all our customers.
We understand that this period was marked with frustration. Your experience does not reflect the standard of service we strive to provide. We are committed to ensuring that such situations do not occur in the future. Our team is currently reviewing the entire history of your case to understand where our processes failed and to implement corrective measures for future instances. Thank you for your patience and for bringing these issues to our attention. We are committed to making things right and to improving our services for all our customers.
Best regards,
GoSolr Team Management
GoSolr's reply02 Jul 2024, 08:26
Official
Hi Melinda,
We understand that this period was marked with frustration. Your experience does not reflect the standard of service we strive to provide. We are committed to ensuring that such situations do not occur in the future. Our team is currently reviewing the entire history of your case to understand where our processes failed and to implement corrective measures for future instances. Thank you for your patience and for bringing these issues to our attention. We are committed to making things right and to improving our services for all our customers.
We understand that this period was marked with frustration. Your experience does not reflect the standard of service we strive to provide. We are committed to ensuring that such situations do not occur in the future. Our team is currently reviewing the entire history of your case to understand where our processes failed and to implement corrective measures for future instances. Thank you for your patience and for bringing these issues to our attention. We are committed to making things right and to improving our services for all our customers.
Best regards,
GoSolr Team Management
mJ
melinda J's updateReviewer Update
02 Jul 2024, 10:08Good day.
Thank you again for your reply of which the content is noted. Especially seeing that for the period July 2023 - May 2024 we on average had to pay R1500 for prepaid electricity and pay Gosolr their monthly subscription which was defeating the purpose of having solar. Then after numerous emails, threats, phone calls and frustration and visits to our house the system has only started working in June 2024! our request is that our extra cost incurred during this 10 month period must be taken into consideration
Thank you
Thank you again for your reply of which the content is noted. Especially seeing that for the period July 2023 - May 2024 we on average had to pay R1500 for prepaid electricity and pay Gosolr their monthly subscription which was defeating the purpose of having solar. Then after numerous emails, threats, phone calls and frustration and visits to our house the system has only started working in June 2024! our request is that our extra cost incurred during this 10 month period must be taken into consideration
Thank you
mJ
melinda J's update02 Jul 2024, 10:08
Reviewer Update
Good day.
Thank you again for your reply of which the content is noted. Especially seeing that for the period July 2023 - May 2024 we on average had to pay R1500 for prepaid electricity and pay Gosolr their monthly subscription which was defeating the purpose of having solar. Then after numerous emails, threats, phone calls and frustration and visits to our house the system has only started working in June 2024! our request is that our extra cost incurred during this 10 month period must be taken into consideration
Thank you
Thank you again for your reply of which the content is noted. Especially seeing that for the period July 2023 - May 2024 we on average had to pay R1500 for prepaid electricity and pay Gosolr their monthly subscription which was defeating the purpose of having solar. Then after numerous emails, threats, phone calls and frustration and visits to our house the system has only started working in June 2024! our request is that our extra cost incurred during this 10 month period must be taken into consideration
Thank you