1 reviews | Active since Oct 2024
Don't sign up with this Company!!
This isn't my first time in writing a review. However I feel very a strongly that the consumer should know how badly this company operate. I've experienced a problem with electrics at my rented property. For nearly 4 weeks i was told by Go Solr that they were at fault for the various damaged goods at my property. I can't begin to go into the detail of the last 4 weeks as i would be here for hours. Anyway this week i get referred to someone who advises that GoSolr aren't at fault now! Basically they waited for me to get a report from MY insurance company (who said they would pay out for the repairs) To then tell me it's not their fault. No apology for misguiding, no consideration for the insurance excess and the increased insurance premium, no consideration for my tenant in the property who still has various faulty goods and has asked me for a rent reduction, no consideration as to what this is doing to my mental health, still no COMPLIANCE CERTIFICATE despite me telling them last August that my system isn't compliant. I also have another property with Go Solr and i have no idea whether that machine is compliant! Ironically they were very quick to tell me that they are not liable. However when i asked them some direct questions yesterday they've failed to respond. This is a short summary. I really advise anyone considering to use this company to steer clear
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you’ve faced, and we understand how important clear and timely communication is, especially when it comes to property safety and compliance.
We’re concerned about the impact this has had on your property, your tenant, and your overall peace of mind. This isn’t the experience we want for our customers, and we apologize for any misunderstandings or delays in our previous responses.
We’ve escalated your case to our Senior Escalations team, who will reach out to review the specifics of your situation, including the status of your compliance certificate and any unanswered questions.
Thank you for giving us the opportunity to make this right.
Kind Regards,
The GoSolr Team
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you’ve faced, and we understand how important clear and timely communication is, especially when it comes to property safety and compliance.
We’re concerned about the impact this has had on your property, your tenant, and your overall peace of mind. This isn’t the experience we want for our customers, and we apologize for any misunderstandings or delays in our previous responses.
We’ve escalated your case to our Senior Escalations team, who will reach out to review the specifics of your situation, including the status of your compliance certificate and any unanswered questions.
Thank you for giving us the opportunity to make this right.
Kind Regards,
The GoSolr Team
