CD
Coenie D
1 reviews | Active since Apr 2011
09 Apr 2025, 15:34
Don't "GoSolr"
Wow, looking at all the recent reviews, all clients with GoSolr is in BIG trouble. The service is non existent. I've logged 11 queries on the website the last three weeks, asking a simple question about the ESKOM required registration. ALAS!, not one response except a couple of automated system replies...that's it.
Helpful (0)
Replies (4)0
Replies (4)
GoSolr's replyOfficial
09 Apr 2025, 15:58Hi Coenie,
Thank you for sharing your feedback, and we're really sorry to hear about your experience. This is never the service we wish to offer our clients, and we completely understand your frustration.
Our Escalations team has since been in touch, and we’re glad we had the chance to speak with you directly. While we weren’t able to pick up any of the queries on our side, we’re happy we got to connect and start resolving this together.
Our Compliance team will stay in touch to support you further and assist with any additional questions—especially regarding the ESKOM registration.
We truly appreciate your patience and the opportunity to turn this around.
Warm regards,
The GoSolr Team
Thank you for sharing your feedback, and we're really sorry to hear about your experience. This is never the service we wish to offer our clients, and we completely understand your frustration.
Our Escalations team has since been in touch, and we’re glad we had the chance to speak with you directly. While we weren’t able to pick up any of the queries on our side, we’re happy we got to connect and start resolving this together.
Our Compliance team will stay in touch to support you further and assist with any additional questions—especially regarding the ESKOM registration.
We truly appreciate your patience and the opportunity to turn this around.
Warm regards,
The GoSolr Team
GoSolr's reply09 Apr 2025, 15:58
Official
Hi Coenie,
Thank you for sharing your feedback, and we're really sorry to hear about your experience. This is never the service we wish to offer our clients, and we completely understand your frustration.
Our Escalations team has since been in touch, and we’re glad we had the chance to speak with you directly. While we weren’t able to pick up any of the queries on our side, we’re happy we got to connect and start resolving this together.
Our Compliance team will stay in touch to support you further and assist with any additional questions—especially regarding the ESKOM registration.
We truly appreciate your patience and the opportunity to turn this around.
Warm regards,
The GoSolr Team
Thank you for sharing your feedback, and we're really sorry to hear about your experience. This is never the service we wish to offer our clients, and we completely understand your frustration.
Our Escalations team has since been in touch, and we’re glad we had the chance to speak with you directly. While we weren’t able to pick up any of the queries on our side, we’re happy we got to connect and start resolving this together.
Our Compliance team will stay in touch to support you further and assist with any additional questions—especially regarding the ESKOM registration.
We truly appreciate your patience and the opportunity to turn this around.
Warm regards,
The GoSolr Team
CD
Coenie D's updateReviewer Update
09 Apr 2025, 16:03Yes I did speak to someone. Hopefully they will follow through on what we discussed that needs to be sent to me? In regards to you not picking up any queries from my side...then there is someone wrong with your "log a query" on the website\portal. I do get the odd periodic automated system acknowledgment via e-mail.
CD
Coenie D's update09 Apr 2025, 16:03
Reviewer Update
Yes I did speak to someone. Hopefully they will follow through on what we discussed that needs to be sent to me? In regards to you not picking up any queries from my side...then there is someone wrong with your "log a query" on the website\portal. I do get the odd periodic automated system acknowledgment via e-mail.
CD
Coenie D's updateReviewer Update
10 Apr 2025, 17:08No further feedback received as expected, and my query therefore still not resolved.
CD
Coenie D's update10 Apr 2025, 17:08
Reviewer Update
No further feedback received as expected, and my query therefore still not resolved.
GoSolr's replyOfficial
11 Apr 2025, 08:39Good Morning Coenie,
Thank you for reaching out.
We’re sorry to hear that your query hasn’t been resolved yet. Our Compliance Team has attempted to get in touch but hasn’t been able to reach you—however, they’ll be following up again today to ensure everything that was discussed is actioned and sent through to you.
We appreciate you confirming that you've already spoken to someone, and thank you for your continued patience. We’re checking in with the team to make sure there are no further delays in getting the information over to you.
Kind Regards,
Thank you for reaching out.
We’re sorry to hear that your query hasn’t been resolved yet. Our Compliance Team has attempted to get in touch but hasn’t been able to reach you—however, they’ll be following up again today to ensure everything that was discussed is actioned and sent through to you.
We appreciate you confirming that you've already spoken to someone, and thank you for your continued patience. We’re checking in with the team to make sure there are no further delays in getting the information over to you.
Kind Regards,
GoSolr's reply11 Apr 2025, 08:39
Official
Good Morning Coenie,
Thank you for reaching out.
We’re sorry to hear that your query hasn’t been resolved yet. Our Compliance Team has attempted to get in touch but hasn’t been able to reach you—however, they’ll be following up again today to ensure everything that was discussed is actioned and sent through to you.
We appreciate you confirming that you've already spoken to someone, and thank you for your continued patience. We’re checking in with the team to make sure there are no further delays in getting the information over to you.
Kind Regards,
Thank you for reaching out.
We’re sorry to hear that your query hasn’t been resolved yet. Our Compliance Team has attempted to get in touch but hasn’t been able to reach you—however, they’ll be following up again today to ensure everything that was discussed is actioned and sent through to you.
We appreciate you confirming that you've already spoken to someone, and thank you for your continued patience. We’re checking in with the team to make sure there are no further delays in getting the information over to you.
Kind Regards,